On-Demand Masterclass

Special Edition Masterclass: CX Innovator Award winners

Special Edition Cx Innovators Masterclass Webinar

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Kick off 2023 with inspiration and learnings from CX leaders at leading organizations who are innovating to deliver a better customer experience. Join some of the 2022 class of CX Innovators winners as they share real world stories around improving the customer and agent experience, achieving cost efficiencies, and driving revenue.

Hear directly from companies like WaFd Bank, Alarm.com, and Alignment Health, and help us recognize and celebrate the entire 2022 class of our CX Innovator winners. In this masterclass, you’ll see how:

WaFd Bank used voice biometrics to reduce transaction time by 90%.
Alarm.com increased CSAT response rate by 15%.
JK Moving Services increased revenue by 74%, reduced escalations by 30%, and saw a 41% increase in first contact resolution.

Learn from award winning CX pros in this Special Edition Masterclass, co-hosted by Amber Scott, Vice President of Customer Experience at Tuft & Needle (a 2021 CX Innovator winner).

Don’t miss your chance to get actionable ideas and insights from these leading organizations—plus, we’ll be raffling off prizes from one of our Social Impact winners, Patagonia, for masterclass attendees.