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Redefining the future of the contact centre from a 'Cost to Growth Based' business

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Thanks - the Talkdesk Team.

The impact of COVID on customer behaviour is undeniable and setting new directions on how organisations engage with their customers. In parallel, new work practises such as remote agents and relocation of service centres are some of the dramatic changes taking place across the Australian CC scene. With all these changes taking place, organisations need to redefine how they measure performance both internally and externally.
The purpose of this webinar is to hear from Talkdesk and Industry experts on how organisations can uplift their performance by incorporating next generation KPI delivering increased revenues and optimised CSAT results.

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Todd Gorsuch

Andrew Antal

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ChatGPT and the contact center of the future

Unified Member Experiences: The next frontier of digital transformation in credit unions

O ChatGPT e o Futuro do Serviço de Apoio ao Cliente

A Arte do Exequível: Chat GPT e Outras Tendências que Estão a Transformar o Serviço de Apoio ao Cliente do Comércio a Retalho

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Learn how organizations are redefining the future of the contact centre from a 'Cost to Growth Based' business. Register and watch the Webinar today!