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CX Innovators June best practice webinar series

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Esta série mensal de webinars apresenta histórias de sucesso reais e conselhos de especialistas de líderes de CX, para o ajudar a melhorar a experiência do cliente, aumentar a eficiência da sua equipa, simplificar as operações e impulsionar o crescimento do negócio.

Join us for the June edition to hear how Fortem, part of the Wilmott Dixon Group, transformed its contact center operations and customer experience strategy with AI-powered tools. In this interactive session, you’ll learn:

  • How Fortem modernized its contact center to reduce hold times, improve first-touch resolution, and achieve 90–95% call quality scores.

  • Practical tips and strategies to enhance CX—no matter your industry or role.

Don’t miss this chance to get actionable insights from CX leaders who are shaping the future of customer engagement.

Join us on Jun. 18 at 7:30 a.m. PST | 10:30 a.m. EST to take your CX to new heights.

Chris Hone Speaker
Chris Hone

Director, IT, Fortem

Jason Barr Speaker
Jason Barr

Senior Director Enterprise, Talkdesk

Cate Vanesse Speaker
Cate Vanasse

Director Customer Marketing, Talkdesk