Getting the most from a next-generation contact center platform

Learn how the AI technology needed for next-generation contact centers is available now.

Studies have shown citizens prefer self-service channels and digital experiences. Now government agencies can more easily deliver on this expectation, achieving better citizen and agent outcomes when contact centers are designed using artificial intelligence (AI) built into the platform.

What you’ll learn: 

• Tools to make contact centers more equitable.
• How AI supports remote contact center agents.
• Innovations to consider when evaluating AI & ML.