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A guide for effectively measuring and tracking contact center KPIs

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<h4>Identify and analyze the most important KPIs according to your business needs and strategy.</h4>
It’s easy to get lost in all the data that comes with contact center management, but there’s a way to easily identify, track, and analyze the metrics that reflect how your contact center contributes to the business strategy.
Este guia é uma ferramenta prática. Discutiremos os diferentes KPI do contact center que a sua empresa pode seguir, como registá-los e analisá-los corretamente, e dar-lhe-emos sugestões e exemplos reais de como utilizar os dados para tomar decisões informadas.
O que aprenderá:
<ul class="text text--16">
<li>O que são os KPI do contact center?</li>
<li>The role of KPIs in the company’s strategy.</li>
<li>How to align strategic goals with KPIs.</li>
<li>A checklist to help you select optimal KPIs.</li>
<li>How to choose the right tools for KPI tracking and measurement.</li>
</ul>

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A guide for effectively measuring and tracking contact center KPIs

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CX Network - Save costs and drive business growth through CX strategy optimisation

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