Press Release

Talkdesk wins Cloud-Based CX Solution of the Year at 2024 Customer Contact Week Excellence Awards

Celebrates third year as title holder at the world’s largest customer contact event

SAN FRANCISCO and LAS VEGAS — June 5, 2024 — Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, has won Cloud-Based CX Solution of the Year at the 2024 Customer Contact Week (CCW) Excellence Awards, earning recognition for Talkdesk CX Cloud™, inclusive of Talkdesk Experience Clouds. Talkdesk was also named a finalist for the Automation Solution of the Year award. 

The awards aim to elevate the standards of the contact center industry by recognizing the most innovative companies and top-performing executives for their outstanding contributions, innovative ideas, creativity, and excellence in all aspects of contact center operations.

Talkdesk CX Cloud and industry Experience Clouds help enterprises deliver modern customer service their way. Its trusted, flexible, and innovative contact center platform leverages AI, generative AI (GenAI), and automation to drive exceptional customer outcomes and improve the bottom line.

Talkdesk has been serving up practical AI in the contact center since 2018. This week, at CCW Las Vegas 2024, the company announced Talkdesk Navigator and mood insights. This follows recent introductions of several other groundbreaking and industry-first GenAI innovations in CX from the company, including Talkdesk Ascend Connect, Talkdesk Autopilot for Banking, Talkdesk Autopilot for Retail, and Talkdesk Autopilot for Healthcare.

The winners were announced on June 4, 2024, at the CCW Excellence Awards Gala hosted at Customer Contact Week Las Vegas, the leading event series committed to catering to professionals within the customer contact industry. The global flagship event brings together industry leaders, innovators, and professionals to explore the latest trends, technologies, and strategies shaping the future of customer contact.

Supporting Quote

Tiago Paiva, chief executive officer and founder of Talkdesk, commented: “It is a tremendous honor and privilege for Talkdesk CX Cloud to be again named Cloud-Based CX Solution of the Year at the 2024 CCW Excellence Awards. It’s rewarding to empower enterprises with CX innovations like generative AI that can unlock the potential to automate complex customer use cases, significantly improve the quality of self-service conversations, and increase agent and customer happiness.”

About Talkdesk

Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions. 

Partnering with enterprises globally, we deliver continuous innovation and breakthrough results. Our commitment to reliability and security, paired with our track record of delivering on promises, sets us apart in the industry. Elevate customer experiences, streamline operations, and increase revenue with Talkdesk. Companies that love their customers use Talkdesk.

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Media Contact:

Talkdesk Public Relations

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