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The UK Contact Centre Decision-Makers' Guide 2023

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Thanks - the Talkdesk Team.

Deep dive into the largest and most comprehensive study of the UK contact centre industry.
The 20th annual edition of the UK Contact Centre Decision-Makers’ Guide is the largest study of the UK contact centre industry, based on interviews with over 200 UK contact centres. Full of comprehensive facts and hard data about every aspect of UK customer experience management, technology, and strategy, this report will arm you with the best tips to transform your contact centre and prepare it for the future.
The report identifies seven of the major pain points and issues that affect the contact centre industry and presents specific solutions that you can use to solve these challenges.
With sections on:
<ul class="text text--16">
<li>Improving quality and performance,</li>
<li>Maximising efficiency and agent optimisation,</li>
<li>Digital, cloud, and the customer of the future,</li>
<li>Outbound and proactivity,</li>
<li>The customer experience,</li>
<li>HR and agent management,</li>
<li>And, strategic directions.</li>
</ul>
Start preparing for 2023 and beyond, today. Download the report now.

The UK Contact Centre Decision-Makers' Guide 2023

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