Carey drives excellence with Talkdesk.
Faster issue resolution.
Improved agent performance.
Supports high-stakes events.
Driven by service. Powered by Talkdesk.
Carey International is the global leader in premium ground transportation, trusted by the world’s most discerning travelers since 1921. With operations in over 1,000 cities worldwide, Carey delivers an unmatched standard of safety, reliability, and professionalism—ensuring every journey is seamless from start to finish.
Through an exclusive global franchise network, Carey provides a consistent, elevated experience across a wide range of services, including executive car service, airport transfers, corporate travel solutions, event transportation, and personalized chauffeur services. With an unwavering commitment to duty of care and attention to detail, Carey sets the gold standard for luxury ground travel.
"One of the value propositions of Carey to our customers is our systems including Talkdesk are extremely reliable. They're gonna have excellent service, that they're gonna have a knowledgeable driver and great car, all the way up to multimillion dollar events like SuperBowl. And that's why we chose Talkdesk."
Charlie Majane Chief Technical Officer, Carey
Carey International relies on Talkdesk to deliver premium, around-the-clock service for global clients like the NFL and NBA. Supporting events as large as the Super Bowl, Talkdesk provides the speed, scalability, and reliability Carey needs to uphold its high-touch service standards.
With real-time monitoring, supervisors can identify and resolve issues instantly, while robust reporting strengthens agent coaching and performance. Talkdesk also empowers Carey to expand quickly into new markets and languages—such as launching Spanish support in Mexico—with minimal lift.
Powered by Talkdesk Customer Experience Automation™ (CXA), Talkdesk Copilot™ enhances every customer interaction with AI-driven insights and guidance, helping agents deliver consistent, personalized service at scale.
Through automated quality assurance in Talkdesk Quality Management, every interaction is now evaluated—replacing limited manual sampling and providing a complete view of performance and customer satisfaction.
By combining insights, operational efficiency, and trusted reliability, Talkdesk helps Carey International maintain its reputation for exceptional global service while seamlessly scaling for the future. The platform’s flexibility supports Carey’s 24/7/365 operations, rapid deployment for major events, and consistent service delivery across international locations.
Get to know our features.
See other customer stories.
Your AI-first customer experience journey starts here.
Transform the way you connect with, care for, and delight your customers—anytime, anywhere.