CX leaders, prove your worth with these 7 tips from Jeanne Bliss

By Jeanne Bliss
0 min read

Customer experience (CX) leaders often miss opportunities to generate significant enterprise value by not investing in the true potential of their contact centers.
More than “cost centers”, contact centers are CX hubs capable of supporting strategic goals of the organization while driving business growth and delivering highly differentiated experiences―making the CX leader a growth diver, a strategist, and a business leader.
I’ve had the opportunity to be a CX leader for my entire career and I’m grateful for the lessons I’ve learned along the way. CX leaders, learn how to empower the value of your role and initiatives as strategic drivers within your organization by:
- Earning strategic recognition for your contact center.
- Structuring your organization to deliver on customer goals.
- Trusting your people to extend grace.
- Becoming a solution maker.
- Focusing on purpose and elevating your team’s roles.
- Rethinking your metrics.
- Not relying on surveys as your only source of truth.
- Using our free tools for CX leaders.