3 ways to take control of your policyholder experience during climate change

By Ilya Filipov
0 min read

As weather-related events become the norm and impact a greater percent of the population, insurers need to optimize their responses and revolutionize their CX.
More severe and frequent natural disasters are destroying homes and businesses. In just the first half of 2021 alone, natural disasters hit a 10-year record high in insured losses of $42 billion, according to an AON report. McKinsey estimates that the value of climate-induced hazards could increase, from about two percent of global GDP to more than four percent of global GDP by 2050.
Amid the climate-related losses upheaval, the one area insurers should not fall short in is their policyholder experience. Natural disasters and the resulting onslaught of service calls, paired with the regular volume of service calls insurers receive during a typical day, put extra pressure on insurers—most notably their contact centers, making it difficult to provide an efficient and empathetic experience during these times.
There are turnkey tools available that can be seamlessly implemented into processes and enable insurers to manage the overwhelming volume of calls and surprise policyholders with an experience that’s both convenient and pleasant.
Here are the three main keys to revolutionizing your contact center and ensuring a great experience during the most critical times for your policyholders.
