Avetta Moves Hundreds of Agents to Talkdesk for Improved Reliability and Salesforce Integration

By Liz Pedro
0 min read

"I would definitely recommend Talkdesk. They have a lot of different features and functionality that allow us to be successful as a contact center."
Spencer Petty, Manager of Supplier Operations, Avetta
Recently recognized by Forbes, which said, “Avetta has created one of the strongest—perhaps the very strongest—networks of supplier organizations”, Avetta is quickly becoming a top choice for many companies looking to improve their business and to avoid risk. Avetta is a supply chain risk management company focused on connecting the world’s leading organizations with qualified suppliers, contractors and vendors. Avetta brings unmatched visibility to companies through cloud-based technology and human insight.
Avetta is in more than 100 countries including Australia, Canada, The United Kingdom and the United States, and has 60,000 customers. As a large global company, Avetta is dependent on their contact center solution. They faced many challenges, such as reliability, with their previous contact center
“We often experienced outages, which would affect our customers and productivity,” explains Spencer Petty, Manager of Supplier Operations at Avetta. “We found that the integration with our CRM with our previous partner led to challenges with our reporting and metrics, and those are key things that drive a contact center.”