Industry event

APCC International Conference 2024

Estoril Conference Center | Lisbon, PT
May 22, 2024

Join us for the APCC International Conference 2024 in Lisbon. The theme for the 21st edition of this annual conference is “How Will Customer and Employee Experiences Change With A.I.?”.

Apcc Conference In Porto
Win Apple Airpod Max Headphones

Visit us at booth 14 to meet our team, see our AI-powered solutions in action with an interactive demo and enter for a chance to win Apple AirPod Max headphones!

Qr Code Event Apccc

2 Speaker Apcc Contained


Navegando pela IA responsável no contact center: equilíbrio entre inovação e ética

This session will be in English.
Wednesday, May 22 at 15:40 – 15:55

Garry Ovenell – VP Solution Engineering – EMEA, Talkdesk
Guilherme Pinheiro – Vice President – EMEA, Talkdesk

Garantir o uso responsável da IA no contact center tornou-se uma preocupação fundamental para as marcas que tentam aproveitar os últimos avanços dessa tecnologia revolucionária. Nesta sessão, analisaremos os desafios éticos associados à implantação de modelos de linguagem ampla (LLMs) e IA generativa no contact center. A discussão se concentrará no seguinte:

  • Transparency, bias mitigation, privacy, and customer consent.

  • Best practices for integrating GenAI responsibly.

  • Balancing innovation and ethics.

Join this session to find out how you can maximize the benefits of AI in the contact center, while ensuring a safe and ethical customer experience.

Marque uma reunião conosco.

Talkdesk helps enterprises deliver AI-powered modern customer service their way. Our trusted, flexible, and innovative cloud contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line.

Book a meeting to speak with one of our experts to learn how you can take advantage of cost savings while improving your customers’ experience – let us know your preferred date & time.