Stronger supporter relationships. Bigger global impact.

World Vision Canada is a global relief, development, and advocacy organization dedicated to helping the world’s most vulnerable children overcome poverty. The organization focuses on communities ranking lowest on the UN Human Development Index, directing support where need is greatest.

Recognizing that poverty is complex, the organization takes an integrated approach and prioritizes the most fragile places—where limited resources and infrastructure put children at highest risk. By working in these communities, World Vision Canada helps ensure more children have the chance to thrive.

World Vision Canada has seen fast, meaningful improvements in its supporter experience through Talkdesk CXA AI-powered solutions.

Talkdesk has transformed agent workflows, with AI-generated summaries reducing after-call work, while real-time transcription and voice IVR integration provide agents with immediate insight into supporter needs. Talkdesk Copilot further streamlines service by enabling fast searches for procedures and information, helping agents respond more accurately and empathetically.

World Vision Canada also strengthened quality assurance with Talkdesk Quality Management. Using Talkdesk QM Assist, the team now automates call monitoring, reducing the burden on supervisors and allowing them to spend more time coaching agents. This shift has improved interaction quality and elevated overall supporter engagement.

Talkdesk Navigator has added another layer of efficiency by introducing intelligent self-service routing. Powered by generative AI, it autonomously manages and prioritizes incoming voice and digital inquiries, ensuring each supporter reaches the best resource for their needs.

Together, these Talkdesk solutions have enhanced World Vision Canada’s operations, empowering agents, improving service quality, and delivering faster, more intuitive support for donors and sponsors.