Press Release
Talkdesk Alert: Talkdesk to overhaul customer experience in financial services and healthcare with addition of industry thought leaders
SAN FRANCISCO – November 24, 2020 – Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced the addition of Cory Haynes to lead Talkdesk’s strategy for the financial services and insurance industry and Greg Miller to lead the strategy for healthcare and life sciences. Haynes and Miller are key members of the Talkdesk industries team led by Andrew Flynn, senior vice president of industries strategy for Talkdesk.
Vice President of Industry Strategy, Financial Services and Insurance, Cory Haynes brings more than 20 years of financial services experience to Talkdesk. In this role Haynes is focused on modernizing a static and highly regulated industry with dynamic, secure and agile cloud solutions available in Talkdesk CX Cloud. Financial services and insurance firms struggle to connect all lines of business to service clients in a single, intelligent view. As a result, interactions are often inefficient, disjointed and reactive, leaving agents ill-equipped to exceed client service demands, especially for the digitally savvy and higher net worth clients. This lack of personalized omnichannel engagement often leads to clients seeking alternative financial platforms and institutions. Fiduciaries that deliver great service can reduce their regulatory oversight and positively impact revenue by increasing the opportunity to offer their clients suitable financial products and services. Haynes will lead the strategy development to improve customer service performance of financial institutions, focusing on banking, insurance, payments and wealth management firms with Talkdesk cloud solutions.
Vice President of Industry Strategy, Healthcare and Life Sciences, Greg Miller brings 35 years of healthcare expertise to help providers, payers, medtech, biotech and pharmaceutical companies reimagine the patient experience. As consumers interact with companies in other industries through the communication channel of their choice including text, chatbots, email, virtual agents and live agent interactions, expectations are rising from patients and healthcare customers for a true omnichannel experience. Talkdesk cloud solutions, powered with artificial intelligence, harmonize and synchronize the customer journey for improved business, clinical outcomes and customer satisfaction. With the addition of Miller in this role, Talkdesk is committed to elevating the customer and patient experience in the healthcare and life sciences industry.
“Talkdesk is building a team of visionary thought leaders from multiple industries to challenge the status quo and push Talkdesk forward,” said Kathie Johnson, chief marketing officer, Talkdesk. “We are very excited to add Cory Haynes and Greg Miller to the Industry Strategy team, led by Andy Flynn, and bring their unique expertise and industry-specific perspectives to Talkdesk.”
The additions of Haynes and Miller come during a period of unprecedented growth and momentum for Talkdesk. Since its inception in 2011, Talkdesk has grown to be one of the most recognizable names in the contact center industry. Talkdesk is a Leader in the 2020 Gartner Magic Quadrant for Contact Center as a Service (CCaaS), a Leader in the 2020 Forrester Wave for CCaaS and named to the 2020 Forbes Cloud 100 list and recently secured $143 million in Series C funding, increasing the company’s valuation to more than $3 billion.
Additional Resources:
- See Talkdesk as a Leader by Gartner in the 2020 Magic Quadrant for Contact Center as a Service (CCaaS) and recent Talkdesk awards and recognition
- Hear direct from customers why they selected Talkdesk CX Cloud and the difference it has made in their contact centers
- Explore the Talkdesk’s CX Transformation Roadmap and learn about the 5 stages to build resilient cloud contact centers
- Download the Talkdesk CX Maturity Model™ to take the critical first step of analyzing nine core areas of CX
Tweet this: New @Talkdesk industry VPs to focus on vertical strategies to improve customer service performance of financial services and insurance, elevate customer and patient experience in the healthcare and life sciences. https://bit.ly/3l4AvLs
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About Talkdesk
Talkdesk® is the cloud contact center for innovative enterprises. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. Over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and YMCA rely on Talkdesk to make customer experience their competitive advantage. Learn more and request a demo at www.talkdesk.com.
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Media Contacts:
Gavin Gustafson
(801) 560-0073