Press Release
Talkdesk ranked Leader in Overall Grid Report for Contact Center in G2 Summer 2025 Reports
More than 1,700 users rate Talkdesk as a five-star contact center as a service vendor, positioning Talkdesk as a record holder among contact center vendors
PALO ALTO, Calif.—June 26, 2025—Talkdesk®, Inc. announced that it was named Leader in the Overall Grid® Report for Contact Center in the G2 Summer 2025 Reports.
Talkdesk is positioned as #1 in 21 G2 reports and among the top three ranked vendors in 75 different reports. With more than 1,700 five-star ratings, the company remains a leader among contact center as a service (CCaaS) vendors.
Talkdesk performance highlights from the G2 Summer 2025 Reports include:
Contact Center
- Talkdesk named Leader in Overall Grid Report for Contact Center.
- Talkdesk named Leader in Enterprise Grid® Report for Contact Center.
- Talkdesk named Leader in Mid-Market Grid® Report for Contact Center.
- Talkdesk named Momentum Leader in Momentum Grid® Report for Contact Center.
Autodialer
- Talkdesk named Leader in Overall Grid Report for Auto Dialer.
- Talkdesk ranked #1 and named Leader in Mid-Market Grid Report for Auto Dialer.
- Talkdesk named Leader in Enterprise Usability Index for Best Meets Requirements.
Call Center Infrastructure (CCI)
- Talkdesk named Leader in Overall Grid Report for CCI.
- Talkdesk named Leader in Enterprise Grid Report for CCI.
- Talkdesk named Leader in Mid-Market Grid Report for CCI.
Contact Center Workforce
- Talkdesk ranks #1 in the Results Index for Contact Center Workforce.
- Talkdesk ranks #1 in the Mid-Market Usability Index for Contact Center Workforce.
- Talkdesk named Leader in Overall Grid Report for Contact Center Workforce.
- Talkdesk named Leader in Momentum Grid Report for Contact Center Workforce.
Contact Center Quality Assurance
- Talkdesk ranks #1 in Mid-Market Grid Report.
- Talkdesk named Leader in Overall Grid Report for Contact Center Quality Assurance.
- Talkdesk named Leader in Momentum Grid Report for Contact Center Quality Assurance.
Overall, Talkdesk earned 102 G2 badges, including Leader, Best Results, Users Most Likely to Recommend, Best Meets Requirements, Highest User Adoption, Momentum Leader, and “Users Love Us.”
About Talkdesk
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle.
At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability.
Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace.
Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Media Contact:
Talkdesk Public Relations