Press Release
Talkdesk named a finalist in CRN’s 2025 Tech Innovators Awards
Recognized for its Talkdesk Express solution, a channel offering that helps partners easily deliver enterprise-grade customer experience capabilities to small and mid-sized businesses
PALO ALTO, Calif.—July 14, 2025—Talkdesk®, Inc. announced today that CRN®, a brand of The Channel Company, has selected Talkdesk as a 2025 CRN Tech Innovators Awards finalist in the Unified Communications & Collaboration – SMB category for its Talkdesk Express solution available through partners.
These annual CRN awards spotlight innovative technology vendors in the IT channel. The finalists were selected in 33 distinct technology categories across areas such as cloud, storage, networking, and security by a panel of CRN editors after closely reviewing hundreds of vendor entries and solution provider testimonials. They select finalists based on multiple criteria, including key capabilities, uniqueness, technological ingenuity, and ability to address customer and partner technology needs.
Talkdesk Express is an enterprise-grade omnichannel contact center solution designed for small businesses (SMBs). This offering empowers partners to provide their SMB customers with the same advanced technology used by large enterprises to deliver modern customer service, without the complexity or high cost. Available through a robust network of channel partners, Talkdesk Express enables a hands-free, try-and-buy experience that accelerates time to value, allowing businesses to deploy in minutes with automated provisioning. This innovation addresses the unique needs of SMBs who require user-friendly solutions that are quickly deployed and easily managed, without compromising on functionality and customer service quality.
“Each of the 2025 CRN Tech Innovators Awards finalists is a standout offering that reimagines what’s possible in the IT channel,” said Jennifer Follett, vice president, U.S. content, and executive editor at CRN, The Channel Company. “Each creates the opportunity to build bold solutions that solve real-world challenges for end users and drive success for channel partners. We congratulate our finalists for their commitment to innovation, partner success, and customer impact, and we can’t wait to see how they continue to push technology boundaries forward.”
“Talkdesk Express provides an incredible opportunity for our channel partners to address the unique needs of the small and mid-sized business market with an enterprise-grade solution,” said Al Caravelli, senior vice president of strategic alliances and partners at Talkdesk. “By integrating seamlessly into partner ecosystems and offering a hands-free, try-and-buy experience, Talkdesk Express accelerates time to value and empowers partners to drive new revenue streams. This enables a clear growth path, ensuring SMBs can access the advanced customer experience capabilities they need to thrive and scale.”
“Small businesses thrive when they can offer seamless and outstanding customer experiences, and that’s where contact center technology can make a meaningful impact,” said Mike Flannery, president of Windstream Enterprise. “What’s unique about Talkdesk Express is that it’s incredibly easy to activate. Businesses can be up and running in minutes—without the need for extra staff, new equipment or complicated setup—leaving nothing standing in the way of delivering the kind of experience that builds loyalty and fuels growth.”
The Tech Innovators Awards finalists will be spotlighted online at crn.com/techinnovators starting July 14, 2025. Winners will be announced online on August 6 and will be featured in the August issue of CRN.
About Talkdesk
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle.
At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability.
Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
About The Channel Company
The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education, and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers, and end users. Backed by more than 40 years of unequalled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace.
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Media Contacts:
Talkdesk
Talkdesk Public Relations
The Channel Company
Kristin DaSilva