Press Release
Talkdesk honored with dual wins at The A.I. Awards for Customer Experience Automation
Talkdesk CXA recognized as Best AI-Powered Workflow Solution and best use of AI in Retail and eCommerce
PALO ALTO, Calif. — October 22, 2025 — Talkdesk®, Inc. today announced it has been named Best Use of AI in Retail and eCommerce and Best AI-powered Workflow Solution in The 2025 A.I. Awards program.
The A.I. Awards celebrate the latest breakthroughs in AI and outstanding applications of AI within specific industries. This year’s program recognized winners across 21 categories. The dual honors underscore the impact of the Talkdesk Customer Experience Automation (CXA) platform and highlight Talkdesk’s significant achievements in a competitive field.
Talkdesk CXA automates the full complexity of modern customer journeys. Instead of single or isolated automations, Talkdesk CXA uses a system of specialized AI agents that work together to complete multi-step tasks across different systems and teams. The platform also offers specialized AI agents tailored for major industries, including healthcare, financial services, insurance, retail, utilities, travel, and government. By leveraging the Talkdesk Data Cloud, the platform turns customer data into real-time, actionable knowledge, empowering AI agents to resolve complex problems with speed and precision.
“Talkdesk CXA represents a paradigm shift in workflow automation, orchestrating specialized AI agents to autonomously resolve complex customer service processes across front and back offices. Built on the Talkdesk Data Cloud, it delivers measurable results — achieving remarkable efficiency, faster resolutions, and significantly improved satisfaction rates. The A.I. Awards proudly recognizes Talkdesk for transforming customer experience through intelligent, scalable workflow automation,” said Annabelle Whittall, The Cloud Awards chief operating officer.
Lead judge, Sameer Band, adds, “The multi-agent orchestration architecture goes far beyond traditional chatbots. It redefines what’s possible in intelligent automation. With industry-specific, pre-trained agents and flexible integration through AI Gateway, Talkdesk CXA exemplifies the innovation and scalability celebrated by The A.I. Awards.”
Chief executive officer of The Cloud Awards, James Williams, said, “We are extremely pleased to reveal the winners of the second annual A.I. Awards. The quality of submissions has been very high, making this year’s awards particularly exciting and closely contested. AI continues to be a driving force behind innovation in the cloud computing and SaaS industries. Talkdesk has done a superb job in both demonstrating that spirit of innovation, but also drawing a clear line towards the positive impact, and effectiveness, of their work in AI on their sector. We offer huge congratulations to them, and their fellow 2025 winners, and look forward to seeing how they continue to push the industry forward in the years to come.”
To view the full list of 2025 winners, please visit: https://www.cloud-awards.com/2025-ai-awards-winners.
About the Cloud Awards
The Cloud Awards is an international program which has been recognizing and honoring industry leaders, innovators and organizational transformation in cloud computing since 2011. The Cloud Awards comprises five awards programs, each uniquely celebrating success across cloud computing, software-as-a-service (SaaS), cloud security, artificial intelligence (AI), and financial technologies (FinTech).
Winners are selected by a judging panel of international industry experts. For more information about the Cloud Awards, please visit https://www.cloud-awards.com/.
About The A.I. Awards
The A.I. Awards recognizes the best and the brightest in solutions utilizing artificial intelligence. The program incorporates 21 categories across a wide range of sectors, including ‘Best Use of AI in Retail and eCommerce’ and ‘Best Use of AI in Finance’.
About Talkdesk
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle.
At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability.
Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like retail, healthcare, financial services, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace.
Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Media Contacts
Talkdesk
Talkdesk Public Relations
The Cloud Awards
Matthew Gregory, Head of Marketing
(212) 574-8117