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A guide for effectively measuring and tracking contact center KPIs

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<h4>Identify and analyze the most important KPIs according to your business needs and strategy.</h4>
It’s easy to get lost in all the data that comes with contact center management, but there’s a way to easily identify, track, and analyze the metrics that reflect how your contact center contributes to the business strategy.
Questa guida rappresenta uno strumento pratico. Parleremo dei diversi KPI dei contact center che la tua azienda può monitorare, come registrarli e analizzarli correttamente e ti forniremo suggerimenti ed esempi reali su come utilizzare i dati per prendere decisioni informate.
Cosa imparerai:
<ul class="text text--16">
<li>Cosa sono i KPI dei contact center?</li>
<li>The role of KPIs in the company’s strategy.</li>
<li>How to align strategic goals with KPIs.</li>
<li>A checklist to help you select optimal KPIs.</li>
<li>How to choose the right tools for KPI tracking and measurement.</li>
</ul>

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A guide for effectively measuring and tracking contact center KPIs

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CX Network - Save costs and drive business growth through CX strategy optimisation

Talkdesk Builder

Workspace Designer

Product showcase - Retail Experience Cloud