Press Release

Talkdesk wins Cloud-Based CX Solution of the Year at 2022 CCW Excellence Awards

Celebrates second straight year as title holder at the world’s largest customer contact event

SAN FRANCISCO — June 29, 2022 — Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, has won Cloud-Based CX Solution of the Year at the 2022 Customer Contact Week (CCW) Excellence Awards, earning recognition for Talkdesk CX Cloud™. Talkdesk was also named a finalist for Disruptive Technology of the Year for Talkdesk Phone™.

Talkdesk CX Cloud is an automation-first customer experience solution that optimizes organizations’ most critical customer service processes. It includes Talkdesk AI and a full set of enterprise-level, integrated, applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and analytics to align and drive CX winning behaviors across organizations. 

Over the last two years, Talkdesk has introduced more than 40 technology innovations, including the first business phone system natively built on a leading cloud contact center platform, a groundbreaking human-in-the-loop tool for the contact center’s operational flow, and purpose-built contact center solutions for industry-specific needs. This year’s CCW honor marks the second straight year Talkdesk has claimed the title of Cloud-Based CX Solution of the Year.

The CCW flagship event was held June 20-22 at the Caesars Forum in Las Vegas, honoring individuals and teams who have made a commitment to driving superior contact center and CX performance. Winners across 12 categories were selected by a judging panel of Customer Management Practice analysts, CCW advisory board members, and select customer contact practitioners and industry influencers.

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About Talkdesk

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. 

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.  

Media Contact: 

Talkdesk Public Relations

[email protected]