Customer Experience Automation
The virtuous cycle is what makes Talkdesk CXA unique.
Drive hyper-automation across the customer journey.
Scoprire
Discover automation opportunities in every touchpoint.
CXA helps you uncover what matters most.
COSTRUISCI
Build automations that deliver great CX.
Design AI Agents and intelligent workflows in minutes with CXA.
Talkdesk Automation Designer
Rapidly design automation workflows with clicks, not code.
Talkdesk Knowledge Management
Builds, curates, and integrates with unstructured data repositories to serve Al with contextualized answers.
ORCHESTRA
Orchestrate automations across all access points.
Coordinate front office, back office, and AI agents seamlessly.
MISURA
Measure the impact of CX Automation.
Measure outcomes, optimize results.
"Having experienced the power of Talkdesk AI, we’re excited by their innovation and our partnership. CXA is a testament to their leadership and our shared vision of redefining customer experience. AI is central to our growth, and Talkdesk remains instrumental in helping us achieve our goals."
Shawn Martin VP, Client Experience and Innovation at WaFd Bank.
Affidabilità e Sicurezza
Affidabilità progettata fin dall’origine.
Safe and responsible AI, built with safeguards and human oversight, enabling confident scaling.
Guardrail
Le policy a livello di sistema limitano ciò che gli agenti IA possono dire o fare, definendo confini allineati alla tolleranza al rischio dell’azienda.
Prompt controls
Administrators can configure how prompts are structured, shaping tone, style, and scope of AI behavior.
Toxicity detection
Automated filters screen every output for harmful, offensive, or non-compliant language before it reaches the customer.
Redazione automatica
Sensitive data, like personally identifiable information (PII) or account numbers, is automatically detected and masked in both inputs and outputs.
Human-in-the-loop (HITL)
I team possono rivedere, correggere e approvare le risposte dell’IA quando necessario, garantendo supervisione senza rallentare l’automazione.
Explore the power of multi-agent orchestration.
AI Agents work together to solve complex issues faster.
