When the unexpected happens, do you have a contingency plan? We may not be able to control most natural disasters and emergencies but we can control how we support employees and customers during these challenging times we’re in.
Having a business continuity plan and the right technology before disaster strikes can be a game-changer in maintaining standard operations, ensuring the welfare of employees and creating a sense of normalcy for customers.
In this short webinar, Talkdesk Head of Solution Consulting for EMEA, Garry Ovenell will discuss how you can rapidly and decisively move your contact centre agents to the cloud and enable homeworking, minimising disruption for both your employees and customers.
Talkdesk customer IT Naturally will also discuss how they transitioned all of their agents to Talkdesk in a matter of days working with Talkdesk partner Unifii and were able to implement work from home policies rapidly and effortlessly when necessary.
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