Banking: The challenges of serving your clients in a new ecosystem
Wednesday, May 5, 2021, at 10:00 a.m. BST
Cory Haynes, VP of Financial Services and Insurance, Talkdesk
Alyson Clarke, Principal Analyst, Forrester
Traditional banking and distribution models are evolving. Technologies, partnerships, and platforms are combining across multiple industries, sharing data and resources to deliver new financial services. Some banks will pivot fully to be the central hub that other firms run upon. Other banks will struggle to compete with innovative new financial services entrants. What is clear, is that banks will increasingly need to operate in multiple modes concurrently: direct to consumer, as-a-service, marketplace seller, and platform owner. This will create challenges for banks in how they serve their clients.
Join us in this session as Cory Haynes, VP of Financial Services & Insurance at Talkdesk, will be joined by our guest speaker Alyson Clarke, Principal Analyst at Forrester, to discuss the new digital banking ecosystem and how it will affect the client experience.