Please, try different search words.

There are no results.

Please, try different search words or explore our suggestions.

There are no results for {{search_query}}

There are no results!

third

hero

<h3>Oups ! Il semble qu'il y ait un problème de chargement de votre expérience de contenu.</h3>
This could result from one or more of several issues:
<ul>
 	<li>You have an Ad Blocker active on your browser - please review your settings and turn off the Ad Blocker for this website.</li>
 	<li>You have not accepted the Cookies needed to display the content - please open the Cookie Consent Application by clicking the “Cookie Policy” link in the website Footer at the bottom of the page to review and accept the Cookies.</li>
 	<li>Your browser privacy settings will not enable content to load - please review your browser privacy settings.</li>
</ul>
You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed.
Thanks - the Talkdesk Team.

Contact center managers have access to more data than ever before. As a leader, it is important to set your organization and business up for success by engaging in benchmarking to determine best business practices, critically evaluate your business and implement necessary changes has become essential for the success of any contact center.
In order to develop and innovate in an ever-progressing industry, benchmarking must be prioritized as part of a strategy used to initiate the integration of new ideas and methods in your contact center.
This ebook gives an overview of:
<ul class="text text--16">
<li>Strategic benchmarking priorities for managers.</li>
<li>Essential benchmarking metrics and definitions.</li>
<li>A step-by-step process for benchmarking.</li>
<li>Contact center tools to measure your data.</li>
</ul>

A guide to contact center benchmarking

Veuillez patienter pendant que nous validons vos paramètres de confidentialité.

Vous pourriez également être intéressé par :

CX Network - Save costs and drive business growth through CX strategy optimisation

Talkdesk Builder

Workspace Designer

Liste de contrôle pour une intégration UCaaS/CCaaS réussie