Talkdesk CX Tour

London, UK

Thursday, June 6th
Etc Venues, St Pauls

Why Join Us?

Every business has unique employees, unique customers and a unique definition of success. This presents a unique set of challenges when it comes to measuring and benchmarking the metrics that matter most.  We created the Talkdesk CX Tour to help you identify the performance measures that will best enable your organisation to achieve success and future proof for the challenges of tomorrow.

Tiago Paiva

CEO & Founder, Talkdesk

Tiago is CEO and Founder of Talkdesk. Over the past seven years, he has scaled Talkdesk from 10 employees to over 500 and has crossed major industry milestones including reaching 100 million calls. Tiago received a MSc in Computer and Electrical Engineering from Instituto Superior Técnico.

Adrian Swinscoe

CX Expert and Author of “Punk CX”

Adrian Swinscoe is a customer experience consultant and advisor, and has been growing and developing customer-focused large and small businesses for 20 years. He has previously worked with Shell, FT and The Economist Group as well as advising and consulting numerous other large organisations as well hundreds of smaller businesses to help them engage with their customers, build their customer retention and improve service.

Martin Hill-Wilson

Founder of Brainfood Consulting

Martin is a customer engagement and digital business strategist. Also an author and international keynote speaker. Working under his own brand, Brainfood Consulting, he delivers a range of master classes that help brands evolve their social and digital capabilities. Current topics include omni-channel design, automation and self service, customer experience management for contact centres, social customer service excellence.

Justin Robbins

Contact Centre and Customer Experience Expert

Justin Robbins is a customer service expert and business consultant that helps organisations maximise the strategic value of their customer experience initiatives. Over the course of his career, he’s coached and consulted with thousands of individuals around the globe on contact centre and customer experience best practices.

Yohann Lecornet

CTO & CIO Zenconnect

Yohann Lecornet is the CTO and CIO for ZenConnect where he is responsible for the company's IT strategy and implementation of new technologies such as Talkdesk. Founded in 2012 and based in Paris, ZENCONNECT responds to the problems of networks and business applications by leveraging new network, WiFi, telecom and cloud technologies. Their goal is to provide the solutions, services, and IT support organisations need to grow and flourish in the best conditions.

Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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