Talkdesk CX Tour
Every business has unique employees, unique customers and a unique definition of success. This presents a unique set of challenges when it comes to measuring and benchmarking the metrics that matter most. We created the Talkdesk CX Tour to help you identify the performance measures, latest trends and future technologies that will best enable your organisation to achieve success and future proof for the challenges of tomorrow.
View all of the sessions from the CX Tour London, held on June 6th, 2019 on the links below.
Tiago is CEO and Founder of Talkdesk. Over the past seven years, he has scaled Talkdesk from 10 employees to over 500 and has crossed major industry milestones including reaching 100 million calls. Tiago received a MSc in Computer and Electrical Engineering from Instituto Superior Técnico.
Adrian Swinscoe is a customer experience consultant and advisor, and has been growing and developing customer-focused large and small businesses for 20 years. He has previously worked with Shell, FT and The Economist Group as well as advising and consulting numerous other large organisations as well hundreds of smaller businesses to help them engage with their customers, build their customer retention and improve service.
Martin is a customer engagement and digital business strategist. Also an author and international keynote speaker. Working under his own brand, Brainfood Consulting, he delivers a range of master classes that help brands evolve their social and digital capabilities. Current topics include omni-channel design, automation and self service, customer experience management for contact centres, social customer service excellence.
As Head of AI and Data Science, Jafar leads AI for the Talkdesk enterprise contact center platform. Prior to joining Talkdesk, Jafar developed advanced Machine Learning solutions for understanding people behavior and consumer intelligence at PwC, Reunify and Incentica. Jafar holds a Ph.D. in Computer Science from the University of Southern California and is a recipient of multiple national and international awards.
Yohann Lecornet is the CTO and CIO for ZenConnect where he is responsible for the company's IT strategy and implementation of new technologies such as Talkdesk. Founded in 2012 and based in Paris, ZENCONNECT responds to the problems of networks and business applications by leveraging new network, WiFi, telecom and cloud technologies. Their goal is to provide the solutions, services, and IT support organisations need to grow and flourish in the best conditions.
Founded in 2013, Lineten is set to disrupt the e-commerce industry as they bring together some of the best delivery providers nationally in order to help companies deliver their products quicker and easier to their end customers. In his role as Growth Lead, Quaid Combstock develops, test and executes growth strategies for new markets. Identifies partnership opportunities within large enterprises and leads all aspects of deal execution, including prioritisation of partners, strategic and financial assessment, transaction structuring, negotiation and implementation.
Eduardo Correia de Matos is Director of Customer Service at TAP Air Portugal, the flag carrier airline of Portugal and Star Alliance member since 2005. TAP operates on average 2500 flights a week to 87 destinations. Over the last 16 years, Eduardo has played various roles in Customer relationship management for several industries as well as in connected activities and support tasks. Eduardo is also the co-founder of AproCS - the Portuguese Customer Service Professionals Association.
Hari Narayan Singh is the Lead IT Consultant for Canon EMEA where he is responsible for the implementation of technologies such as Talkdesk. Canon Europe is the EMEA strategic headquarters of Canon Inc., a global provider of imaging technologies and services. Canon Europe has operations in roughly 120 countries, with approximately 17,000 employees and contributes to around a quarter of Canon’s global revenues annually.