Industry Event

CCW Las Vegas

Las Vegas, Nevada
Jun. 3 – 6, 2024

Customer Contact Week Las Vegas 2024

Talkdesk at Customer Contact Week.

Gear up for an immersive experience with Talkdesk at the Customer Contact Week in June!  Unleash the power of innovation as we redefine customer engagement. Join us on the forefront of cutting-edge solutions, where seamless experiences and transformative technology converge.

Book a meeting with us.

Meet with the team and learn how you can improve customer experiences, increase efficiency, and grow revenue.

Ccw Speaker Munil Amber Contained

Mainstage Panel Session

Navigating the Future: Saying Farewell to the IVR.

Jun. 5 at 8:50 – 9:20 a.m.
Location: Main Stage

Munil Shah – Chief Technology Officer, Talkdesk
Amber Scott – VP, Customer Experience, Tuft & Needle
Moderated by: Rebecca Jarvis, CCW Host and ABC News’ Chief Business, Technology, and Economics Correspondent

As we bid farewell to the IVR era, hyper-personalization takes center stage. Customers will no longer be limited by conventional menus. Instead, they will be warmly welcomed with a simple question: ‘Hello, how may I help you?’ and allowed to express their needs in their own words.

Come along with us on a journey beyond the IVR. You’ll learn how generative AI can adjust content, offers, and recommendations in real time based on the customer’s browsing history, purchase patterns, location, demographics, and even current emotion. And why administrators will no longer have to tediously configure IVR flows or develop AI conversations.

This is where generative AI takes the lead, providing precise and tailored responses to your customers’ needs.

Book a meeting with us.

Talkdesk helps enterprises deliver AI-powered modern customer service their way. Our trusted, flexible, and innovative cloud contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line.

Book a meeting to speak with one of our experts to learn how you can take advantage of cost savings while improving your customers’ experience – let us know your preferred time.