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A guide for effectively measuring and tracking contact center KPIs

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<h4>Identify and analyze the most important KPIs according to your business needs and strategy.</h4>
It’s easy to get lost in all the data that comes with contact center management, but there’s a way to easily identify, track, and analyze the metrics that reflect how your contact center contributes to the business strategy.
Dieser Leitfaden ist ein Tool für die Praxis. Wir besprechen die verschiedenen Contact Center-KPI-Optionen für Ihr Unternehmen, erläutern, wie Sie diese richtig erfassen und analysieren, und geben Ihnen Tipps und praktische Beispiele, wie Sie Daten nutzen können, um fundierte Entscheidungen zu treffen.
Das werden Sie erfahren:
<ul class="text text--16">
<li>Was sind Contact Center-KPIs?</li>
<li>The role of KPIs in the company’s strategy.</li>
<li>How to align strategic goals with KPIs.</li>
<li>A checklist to help you select optimal KPIs.</li>
<li>How to choose the right tools for KPI tracking and measurement.</li>
</ul>

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A guide for effectively measuring and tracking contact center KPIs

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CX Network - Save costs and drive business growth through CX strategy optimisation

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