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A guide for effectively measuring and tracking contact center KPIs

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<h4>Identify and analyze the most important KPIs according to your business needs and strategy.</h4>
It’s easy to get lost in all the data that comes with contact center management, but there’s a way to easily identify, track, and analyze the metrics that reflect how your contact center contributes to the business strategy.
Esta guía es una herramienta práctica. Analizaremos los diferentes KPI del contact center susceptibles de seguimiento por parte de su empresa y describiremos cómo registrarlos y analizarlos correctamente, con consejos y ejemplos reales sobre cómo utilizar los datos para tomar decisiones informadas.
Qué es lo que aprenderá:
<ul class="text text--16">
<li>¿Qué son los KPI del contact center?</li>
<li>The role of KPIs in the company’s strategy.</li>
<li>How to align strategic goals with KPIs.</li>
<li>A checklist to help you select optimal KPIs.</li>
<li>How to choose the right tools for KPI tracking and measurement.</li>
</ul>

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A guide for effectively measuring and tracking contact center KPIs

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