Talkdesk Agent Assist
AI that actually helps agents resolve issues correctly and quickly.
Frontline staff in contact centers spend a lot of time searching for the right information to answer customer inquiries and performing repetitive, manual tasks. This often involves navigating lengthy articles during live interactions, juggling multiple applications, and resorting to issue escalation with supervisors. Check out this document to learn how Talkdesk Agent Assist™ uses generative AI to provide live agents with precise answers and time-saving automations in every conversation.