Call & Contact Centre Expo
ExCeL London | London, UK
Nov. 29 – 30, 2023
Call & Contact Centre with Talkdesk.
We’re excited to meet you and share insights, best practices, and actionable takeaways around creating and delivering exceptional customer experiences.
Visit us at booth #CC-E10 to speak with our CX experts and see our platform in action.
Book a meeting with us.
Spend 30 minutes with one of our AI experts to discuss how to leverage AI in the contact centre to advance your company’s goals and objectives.
Supercharge contact centre efficiency with generative AI
Contact Centre Technology Theatre
Wednesday, Nov. 29 at 3:15 – 3:45 p.m.
The dawn of generative AI is driving a fundamental paradigm shift for businesses by rapidly expanding what’s possible and accelerating enterprise adoption. In the contact centre, generative AI can unlock the potential to automate complex customer use cases and significantly improve the quality of self-service conversations.
Join Pedro Andrade, Vice President of AI and Digital Channels at Talkdesk, to learn how a contact centre platform layered with generative AI helps you:
- Increase agent efficiency and reduce average handle time with real-time generative knowledge and automatic summaries.
- Improve loyalty and satisfaction by automatically identifying topic and sentiment trends across every customer conversation.
- Reduce the cost of delivering great customer experiences by automating more complex customer conversations.
- Empower end-users to leverage AI safely and effectively with powerful no-code tools.
Book a meeting with us.
With our automation-first solutions that leverage AI to optimise their most critical customer service processes, Talkdesk helps enterprises deliver a holistic customer experience journey that is unified and seamless – across any industry and through any channel.
Book a meeting to speak with one of our experts – let us know your preferred date & time.
Your path to better customer experiences starts here.
AI for agent assistance
Talkdesk Agent Assist™ empowers your agents by providing them with automated assistance, contextual recommendations, and next best actions during live calls and digital chat interactions.
AI for workforce management
Talkdesk Workforce Management™ leverages intelligent automations to help you accurately forecast customer demand, generate skills-based schedules to meet KPI goals, and also provide agents a flexible, intuitive way to manage their schedules and change requests.
AI for customer self-service
Talkdesk Virtual Agent™ is an AI-powered customer assistant that delivers the answers customers need, whenever they need them, through two-way natural dialogue on voice and digital chat channels.