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Proven to help companies have better conversations.
"We have a better view into how many calls we’re likely to get on given days. The forecasts have been very accurate and the longer we use the software, the better they get."
James Thurgood Director of Communications, Easy Storage Solutions
Talkdesk Workforce Management key features.
Leverage artificial intelligence to generate extremely accurate forecasts based on historical and real-time data.
Automate and optimize the scheduling process based on shift templates, break rules, agent skills, and KPI goals.
Analytics & Insights
Create customizable dashboards and reports to analyze key metrics and make better decisions.