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Information Technology & Services




Double Answer Rate

Helping businesses free up cash to fuel economic growth.

Founded in 2009, Taulia delivers working capital solutions that make it easy for businesses to free up cash, accelerate payments, and improve supply chain health.

"Mit all diesen Analysen konnten wir richtig durchstarten und den Service für unsere Kunden noch weiter verbessern."

Vanessa Avila, Technical Services Manager, Taulia

Lacking visibility into the statuses of their agents, Taulia searched for a cloud contact center that could help them keep track agent performance and provide them with analytics and reporting on call statistics.

Talkdesk for Salesforce allowed Taulia to identify areas for improvement and provided a live dashboard to understand where coverage was needed. As a result, Taulia was able to double their answer rate.

Vanessa Avila, Technical ServIces Manager at Taulia

Kundenstory ansehen.

By leveraging Talkdesk’s live dashboards, Taulia gained visibility into agent performance and identified areas for improvement, which led to them doubling their answer rate.

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