CXA puts you in the fast lane to AI
An AI agent workforce built for CX is closer than you think.
Pair agentic AI with your people to create tomorrow’s hybrid workforce—without replacing the systems you rely on.
Lower costs. Stronger loyalty. Faster value.
Waiting has a cost.
Transformation gaps deepen
Customer expectations are changing faster than contact centers can evolve.
Customer frustration grows
Disconnected journeys force customers to wait, repeat, and work harder.
Resolution times lag
Agents lose time switching systems while customer issues linger.
Bring agentic AI into the contact center you already have.
Talkdesk Customer Experience Automation (CXA) brings agentic AI agents to your current contact center environment.
Orchestrate work across voice and digital channels, connect to back-end systems and human agents to quickly deliver enterprise-wide outcomes and expand capacity without replacing your core infrastructure.
An agentic AI workforce for CX
Agentic AI handles routine work from initial contact to delivering outcomes.
Works with any contact center
Launch high-impact use cases on your current infrastructure.
No rip and replace
Add agentic AI without a major system overhaul.
The best CX runs on a hybrid workforce.
AI agents handle routine work at scale. Human agents bring empathy, judgment, and expertise. Talkdesk helps them work as one team—so every interaction moves faster, feels better, and drives the right outcome.
Trusted by CX leaders ready to move faster with AI.
↓5.3%
abandonment rate.
“Talkdesk’s advanced AI has improved our banking interactions, and the new CXA platform is truly transformational. Its autonomous, multi-agent approach reshapes how we deliver intelligent, secure, outcome-focused service, making Talkdesk a vital partner.”
Jeiner Morales, SVP Director of data analytics and business systems
↑89%
improved service level.
“Talkdesk Copilot is a game changer for us. Not just from a time and cost savings perspective, but from an agent satisfaction standpoint. They’re our internal customers. We want to keep them happy. It’s in our best interest to make their jobs as easy and streamlined as possible.”
Krystal Roloff, Director of CX store experience
↑40%
containment rate.
“When we implemented CXA, we saw the biggest value for our employees when member feedback and quality service scores became noticeably more positive. Within the first week, we achieved a 40% containment rate, and the automation experience was seamless for our members.”
Karen Reyes, VP of Global contact center
Talkdesk transforms your CX
Empower every role in your hybrid workforce.
Talkdesk CXA coordinates customer outcomes across AI agents and your current CX team. Deploy, monitor,
manage, and optimize your hybrid workforce from one platform built to work with any contact center.
It includes the following products and more.
Autopilot
Resolve routine requests autonomously across voice and digital, with seamless handoffs to human agents when needed.
Copilot
Give human agents real-time guidance, automated summaries, and context that keeps them focused on customers.
Navigator
Use natural dialogue to understand intent and route customers to the right AI or human experience—fast.
Knowledge Management
Give human agents, AI agents, and customers consistent access to accurate answers across every service channel.
Interaction & Quality Analytics
Pinpoint performance-impacting conversations and automation-ready workflows to prioritize AI use cases before deployment.
CXA Operations Center
Pinpoint performance-impacting conversations and automation-ready workflows to prioritize AI use cases before deployment.
CCaaS versus CXA
Find out the impact of AI automation.
See how you can transform your contact center.
Start where you are
Scale where you need to go.
Fast does not have to mean disruptive.
Talkdesk helps you start small, deploy safely, and scale with confidence.
Plan your move to CXA.
Add agentic voice and digital without waiting for a full migration.
Route every interaction to the best resource to get the work done —AI agents, human, or both.
Monitor the quality of your human/AI hybrid workforce. Use insights, knowledge, and guardrails to improve performance over time.
FAQs
Speed and simplicity.
You don’t need one. CXA layers onto your existing systems to deliver fast value without the cost or risk of a rip-and-replace. It reduces budget outlays and eliminates expensive FTE costs like programming and tech stack integrations.
Talkdesk simplifies deployment with no-code setup, guided onboarding, and a low IT burden.
CXA is built for rapid impact. Start small with one use case—like Autopilot for voice—and scale with minimal effort.
Adoption, performance, and management.
This isn’t just automation—it’s agentic AI. Traditional chatbots are inflexible and get stuck easily. Autopilot AI Agents are flexible, understand natural speech, and are trained to resolve full customer journeys, not just answer FAQs. They work autonomously across the entire experience.
Talkdesk Autopilot delivers natural, empathetic conversations and supports real-time language switching—it’s a major upgrade from IVRs and traditional conversational AI.
CXA supports agents with real-time guidance and performance enhancements—it’s built to help, not replace them.
AI agents handle routine work at scale. Human agents step in for complex, high-value, or sensitive moments. Talkdesk orchestrates the journey between them, preserving context so every interaction feels connected.
Talkdesk gives leaders visibility and control across human and AI performance. Monitor interactions, apply guardrails, improve knowledge, and optimize outcomes as your hybrid workforce scales.
Risk and control.
You don’t have to. CXA is built to work with Avaya, Cisco, Genesys, and other on-prem platforms.
Talkdesk meets enterprise-grade security and compliance standards, including HIPAA, ISO 27001, ISO 42001, SOC 2 & 3, PCI DSS, and GDPR.
Talkdesk has also achieved FedRAMP ATO status.
CXA is composable, open, and modular. You can integrate what you need and expand when you’re ready.
Power your contact center with AI.
Request a demo to see how AI can boost results for your business.