customer stories
AI modernizing agent and member interactions.
USE CASE
Service & Support
INDUSTRY
Financial Services & Insurance
INTEGRATION
Financial Services Experience Cloud
KEY METRIC
↓ Lowered abandonment rate to 5.3%
↑ Autopilot empowering customer to a 22% self-service rate
Providing a personal touch through commitment to kindness and attentiveness.
Avadian Credit Union started as Alabama Telco in 1934, initially serving telephone company employees and their families. Even though they’ve grown to serve more than 90,000 members and manage $1.3 billion in assets, they are committed to going out of their way every day to value, delight, and improve the lives of their members.
"We are getting more productivity out of the associates because we are able to structure our metrics based on the information from a report. At a high level, it helps us make the necessary adjustments so that we can be more efficient in our roles."
Monica Peterson VP of Member Experience at Avadian Credit Union
Avadian Credit Union modernized member service with Talkdesk Financial Services Experience Cloud™ and built-in banking expertise. Transforming the customer experience through CXA, Avadian leverages Talkdesk Autopilot™ for seamless self-service and Talkdesk Copilot™ to equip agents with instant insights. The result is reduced member effort, faster resolution times, and greater efficiency—delivering a modern service experience without sacrificing Avadian’s hallmark personal touch.