Contact Center Trends
Talkdesk Named Call Center Leader by GetApp
By Taylor Johnson
0 min read
Independent business tool analyst GetApp just released their Call Center Leaders report for Q1 2017 and the results show Talkdesk rapidly climbing to the top of the industry. GetApp’s quarterly rankings list the top 25 solutions in the call center space, evaluating them on five categories (each out of a possible 20 points): reviews, integrations, mobile, media and security. Each solution’s ratings are combined for a final score (out of 100) and then ranked from highest to lowest.
We’re thrilled to announce that Talkdesk finished this quarter’s evaluation with the second-highest overall score, ahead of Aircall (3rd), 8×8 (6th), Five9 (14th) and inContact (18th). Beyond that larger accomplishment, Talkdesk was one of the top three call center solutions in three of the five categories, including one perfect rating, something no other company can say.
Security
Talkdesk stands alone at the top of the security category, achieving a perfect 20/20 rating. Our team is extremely proud of the work that we do to ensure that our call center software platform is recognized as the most secure in this space and this perfect score is evidence of that effort. If your company is evaluating call center solutions based on security, GetApp proves that you can’t do better than Talkdesk.
Reviews
With a category score of 16/20, Talkdesk is the second highest reviewed call center solution in the category. We build our tools with customers in mind, so this recognition is something the Talkdesk team takes very seriously. Here are some comments from real Talkdesk customers:
- “We love that Talkdesk is a cost-effective, browser-based solution. It was quick and easy to set up and start taking calls. We love the ability to tag calls, which allows us to keep a good pulse on the customer experience, and the reports help us ensure our customer happiness team is providing the best possible care to our customers.” – Lissa D. McManus, UrbanStems
- “Talkdesk allowed us to deploy a valuable, long-term phone solution for our business in under month,” – Jim Edwards, Smartwaiver
- “The product is seamlessly integrated with Salesforce and has been essential for our business.” – Philip Chun, Scalus
Read all of Talkdesk’s reviews on GetApp to get more information.
Integrations
Coming in with the third highest score in the category (15/20), Talkdesk offers 25 out-of-the-box integrations. Working in conjunction with some of today’s most popular business tools like Salesforce and Zendesk means Talkdesk’s call center software solution can add value to any company’s existing workflow without creating new processes.
To add to the impressive list of existing Talkdesk integrations, our team is also building on to the product at an incredible rate. While some of our competitors release new features only once or twice a year, Talkdesk is always working to provide new business tool integrations for our customers.
To see all of the results, visit the Call Center Leaders report on GetApp.
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