Save costs and drive business growth through CX strategy optimisation

As we face shifting global economic conditions, organisations are seeking ways to extend existing investments while saving costs, all without disrupting the ability to deliver an exceptional customer experience (CX). These types of optimisations require visibility into the performance of your technology, and its impact on your business. So how do you get the insight needed to make smarter decisions?

This complimentary masterclass will guide you through how to define, measure, and execute a CX strategy that delivers optimal outcomes based on your business needs. Wherever you are in your journey to build a world class contact centre, you will benefit from a discussion around:

• Identifying the highest priority initiatives for your contact centre.
• Aligning contact centre priorities with business objectives.
• Creating a CX strategy roadmap (that you can take back to your team right away!).
• Securing buy-in from key stakeholders.

Building a compelling business case for CX transformationPlus, you will get access to the Talkdesk CX Strategy Value Framework™ that will help you understand your main opportunities for improvement, as well as a benefits analysis template where you can input your specific use case and needs. We will also walk through a live demonstration of how cutting-edge software can help drive these outcomes with intuitive artificial intelligence and powerful automations.