Please, try different search words.

There are no results.

Please, try different search words or explore our suggestions.

There are no results for {{search_query}}

There are no results!

Best Practices: Speech Analytics in the Contact Center

third

hero

<h3>Ups! Parece que há um problema ao carregar a sua experiência de conteúdo.</h3>
This could result from one or more of several issues:
<ul>
 	<li>You have an Ad Blocker active on your browser - please review your settings and turn off the Ad Blocker for this website.</li>
 	<li>You have not accepted the Cookies needed to display the content - please open the Cookie Consent Application by clicking the “Cookie Policy” link in the website Footer at the bottom of the page to review and accept the Cookies.</li>
 	<li>Your browser privacy settings will not enable content to load - please review your browser privacy settings.</li>
</ul>
You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed.
Thanks - the Talkdesk Team.

Uncover the potential of AI-powered speech analytics. 
 
Speech analytics can glean critical insights from the torrent of unstructured voice data flowing through a contact center. Analysis of voice data has been the missing piece for monitoring what is happening in the contact center in real-time. There can be no digital transformation of the contact center without speech analytics.
It is no wonder that speech analytics is one of the fastest-growing call center technology segments. Speech analytics can analyze 100% of customer interactions to detect trends and emotions that might signal a problem. It can also empower agents in real-time and guide them to provide better service by improving their effectiveness and consistency.
With this whitepaper you’ll learn about:
<ul class="text text--16">
<li>How to understand customer sentiment and intent through AI.</li>
<li>Key benefits from AI-powered automations.</li>
<li>The steps to implement speech analytics in your contact center.</li>
</ul>

side_form

Relatório de pesquisa da Gartner, How Can Generative AI Be Used to Improve Customer Service and Support?

How Talkdesk is leveraging Microsoft Azure OpenAI Service

10 Casos de Uso da IA para Reduzir o Tempo Médio de Gestão de Chamadas

Washington Federal Bank delivers enhanced self-service with Talkdesk

card_related

Download the Best practices: Speech analytics in the contact center White Paper.

Best Practices: Speech Analytics in the Contact Center

Aguarde enquanto validamos as suas definições de privacidade.

Pode também estar interessado em:

Relatório de pesquisa da Gartner, How Can Generative AI Be Used to Improve Customer Service and Support?

How Talkdesk is leveraging Microsoft Azure OpenAI Service

10 Casos de Uso da IA para Reduzir o Tempo Médio de Gestão de Chamadas

Washington Federal Bank delivers enhanced self-service with Talkdesk