Press Release

Talkdesk Earns TrustRadius 2023 Best of Awards for Relationship, Value, and Feature Set


SAN FRANCISCO – November 8, 2023 – TrustRadius has recognized Talkdesk®, Inc., a global AI-powered contact center leader for enterprises of all sizes, with three Best of Awards in the Contact Center category:

  • 2023 Best Relationship
  • 2023 Best Value for Price
  • 2023 Best Feature Set

With a trScore of 8.5 out of 10 and more that 550 verified reviews, 96% of reviewers said they would purchase the Talkdesk cloud-based contact center platform again, 95% indicated their Talkdesk implementation went as expected, and 95% are happy with the product feature set. 

Talkdesk emerged as a valuable player in the following areas:  

  • 9.1 out of 10 for interactive voice response
  • 9.1 out of 10 for warm transfer
  • 9.0 out of 10 for call scripts
  • 8.9 out of 10 for call forwarding 
  • 8.7 out of 10 for outbound response
  • 8.7 out of 10 for multichannel integration

To win a Best of Award, a nominated organization must receive a minimum of 10 TrustRadius reviews from January 1, 2023 to September 30, 2023. As needed, additional vetting via textual review analysis will be performed by the TrustRadius research team and a product’s newest review volume is heavily weighted. 

In May 2023, Talkdesk earned the TrustRadius 2023 Top Rated Awards in the contact center, call center workforce optimization, call recording, and VoIP categories.

Supporting Quotes

Megan Headley, vice president of research at TrustRadius, commented: “Talkdesk has achieved an impressive feat, securing all three Best of Awards in the Contact Center category. Talkdesk earned these awards based entirely on feedback from its customers. Customers are happy with the feature set, and they find that the product lives up to sales and marketing promises, providing good value for the price.”

About TrustRadius

TrustRadius delivers the most credible technology decisioning platform, helping buyers confidently make decisions with comprehensive, vetted product information and customer-generated content. Technology providers are empowered to tell their unique stories, engage high-intent buyers, and gain customer insights. Founded by successful entrepreneurs and headquartered in the technology hub of Austin, Texas, TrustRadius is backed by Mayfield Fund, LiveOak Venture Partners, and Next Coast Ventures.

About Talkdesk

Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Serving enterprise customers in over 100 countries, we partner with our customers to deliver continuous innovation and breakthrough results. Our unwavering commitment to doing what we say we will do and our investment in the highest levels of security and reliability for our products make us second to none in the industry. Improve customer experiences, increase efficiency, and grow revenue with Talkdesk, a cloud contact center platform built for your industry. Learn more and take a self-guided demo at www.talkdesk.com.

Media Contact:

Christie Blake

[email protected]