Talkdesk Earns TrustRadius Awards for Contact Center, Call Center Workforce Optimization, Call Recording, and VoIP

Customers feedback demonstrate trust and satisfaction with “Top Rated” products in key contact center categories

SAN FRANCISCO – May 18, 2023 – Talkdesk®, Inc, a global contact center leader for enterprises of all sizes has earned the TrustRadius 2023 Top Rated Awards in the contact center, call center workforce optimization, call recording, and VoIP categories. 

With over 400 verified reviews, Talkdesk emerged as a valuable player in each category with high scores in the following areas: 

• 9.3 out of 10 for recording
• 8.9 out of 10 for inbound call routing
• 9.0 out of 10 for warm transfer
• 9.1 out of 10 for interactive voice response
• 8.9 out of 10 for quality management

“Talkdesk has won Top Rated Awards in many categories, including contact center, call recording, and call center workforce optimization,” said Megan Headley, vice president of Research at TrustRadius. “These awards are based directly on customer feedback and help software buyers make better-purchasing decisions by highlighting products that provide high levels of customer satisfaction.”

To win a Top Rated Award, a nominated organization must receive a minimum of 10 TrustRadius reviews in the past year. Winners rank amongst the top three positions of their category. Extra vetting via textual review analysis was also performed by the TrustRadius research team.

The TrustRadius Top Rated awards recognize products that have the highest rating in a category. Based entirely on customer feedback, they have never been influenced by analyst opinion or status as a TrustRadius customer. A detailed criteria breakdown on the methodology and scoring that TrustRadius uses to determine Top Rated winners can be found here.

Talkdesk previously earned TrustRadius 2022 Best Of Awards for Feature Set, Value, and Relationship, as well as the 2021 Top Rated awards for Contact Center Software and Call Recording.

About TrustRadius

TrustRadius is the most trusted research and review platform for business leaders to find and select the right software for their needs. Decision-makers across industries rely on verified, peer-based guidance and research from TrustRadius. Vendors engage and convert high-intent buyers by telling their unique stories through rich reviews. Over 12 million visitors a year create and engage with high-quality review content and data on Trustradius.com. Headquartered in Austin, TX, TrustRadius was founded by successful entrepreneurs and is backed by Mayfield Fund, LiveOak Venture Partners, and Next Coast Ventures.

Additional Resources

• See Talkdesk as a Leader by Gartner in the 2022 Magic Quadrant for Contact Center as a Service (CCaaS) and other recent awards and recognition
• Hear directly from customers about why they selected Talkdesk CX Cloud and the difference it has made in their contact centers

 

Social Networks 

• Talkdesk Community: https://www.talkdesk.com/customer-community
• Blog: https://www.talkdesk.com/blog/
• Twitter: https://twitter.com/Talkdesk
• LinkedIn: https://www.linkedin.com/company/talkdesk/
• Facebook: https://www.facebook.com/Talkdesk/

Acerca da Talkdesk

A Talkdesk® é líder global em contact center na nuvem para empresas de todos os tamanhos. A Talkdesk CX Cloud e as Experience Clouds do setor ajudam as empresas a prestar um serviço de apoio ao cliente moderno e à sua maneira. A nossa plataforma de contact center fiável, flexível e inovadora aproveita a IA e a automatização para obter resultados excecionais para os seus clientes e melhorar as receitas. Ao servir clientes empresariais em mais de 100 países, estabelecemos parcerias com os nossos clientes para oferecer inovação contínua e resultados inovadores. O nosso compromisso inabalável em fazer o que dizemos que faremos e o nosso investimento nos mais elevados níveis de segurança e fiabilidade para os nossos produtos colocam-nos na liderança do setor. Melhore as experiências dos clientes, aumente a eficiência e aumente a receita com a Talkdesk, uma plataforma de contact center na cloud criada para o seu setor. Saiba mais e faça uma demonstração autoguiada em www.talkdesk.com.

 

A Talkdesk é uma marca registada da Talkdesk, Inc. Todos os nomes de produtos e empresas são trademarks™ ou marcas registadas® dos seus respetivos titulares. A sua utilização não implica qualquer afiliação ou endosso por parte dos mesmos.

 

Contacto para a comunicação social:

Elia Mak

[email protected]