Talkdesk Ranked #1 Overall for Global Contact Center Grid for 5th Consecutive Season in G2 Reports

Users posted almost 1,500 five-star reviews, honoring Talkdesk as record holder among CCaaS Vendors

SAN FRANCISCO–June 20, 2023–Talkdesk®, Inc., a global cloud contact center leader for enterprises of all sizes, earned the #1 spot in the G2 Summer Reports 2023 for Overall Global Grid for Contact Centers once again. This is the fifth consecutive season that Talkdesk has achieved this top leadership position and has received the highest satisfaction score among products in the Contact Center category, with 94% of users rating it 4 or 5 stars.

Overall, the company is positioned in the Leader quadrant of 30 G2 reports. Talkdesk also remains the record holder among contact center as a service (CCaaS) vendors for the highest number of reviews on the G2 site and has received almost 1,500 five star ratings.

Talkdesk performance highlights from the G2 Summer 2023 report include:

Contact Center 

• Talkdesk ranks #1 Overall based on G2 Score 
• Talkdesk ranks #1 in Enterprise, and Mid-Market Grids based on G2 Score
• Talkdesk has a G2 Satisfaction Score of 96 out of a possible 100

Call Center Infrastructure

• Talkdesk ranks #1 for Most Implementable and Fastest Implementation
• Talkdesk ranks #1 on the Results Index for Enterprise Results
  

Contact Center Workforce

• Talkdesk ranks #1 for Usability and Relationship 
• Talkdesk has a G2 Satisfaction Score of 98 out of a possible 100

Auto Dialer

• Talkdesk ranks #1 in Easiest Setup, Best Support, and Easiest to Use in Enterprise Indices
• Talkdesk has a G2 Satisfaction Score of 90 out of a possible 100

Speech Analytics

• Talkdesk ranks #1 for Usability Overall on the Usability Index
• Talkdesk ranks #1 for Best Meets Requirements, Easiest to Use, and Best Usability on the Enterprise Usability Index

Contact Center Quality Assurance

• Talkdesk ranks #1 Overall, Enterprise, Mid-Market and Small Business based on G2 Score

Recursos adicionais: 

• See Talkdesk named a Leader by Gartner in the 2022 Magic Quadrant for Contact Center as a Service (CCaaS) and as a Customers’ Choice in the 2023 Gartner Peer Insights “Voice of the Customer” for CCaaS
• Read the recent announcement on the appointment of Andrew Dobrov as Talkdesk CCO 
• Hear directly from customers on why they selected Talkdesk CX Cloud and the difference it has made in their contact centers

• Uncover opportunities to learn from peers, share best practices, and influence the Talkdesk product roadmap by joining the Talkdesk Community 

Redes sociais.

• Blog: https://www.talkdesk.com/blog/ 
• Twitter: https://twitter.com/Talkdesk 
• LinkedIn: https://www.linkedin.com/company/talkdesk/ 
• Facebook: https://www.facebook.com/Talkdesk/ 
• Instagram: https://www.instagram.com/Talkdesk/

Acerca da Talkdesk

A Talkdesk® é líder global em contact center na nuvem para empresas de todos os tamanhos. A Talkdesk CX Cloud e as Experience Clouds do setor ajudam as empresas a prestar um serviço de apoio ao cliente moderno e à sua maneira. A nossa plataforma de contact center fiável, flexível e inovadora aproveita a IA e a automatização para obter resultados excecionais para os seus clientes e melhorar as receitas. Ao servir clientes empresariais em mais de 100 países, estabelecemos parcerias com os nossos clientes para oferecer inovação contínua e resultados inovadores. O nosso compromisso inabalável em fazer o que dizemos que faremos e o nosso investimento nos mais elevados níveis de segurança e fiabilidade para os nossos produtos colocam-nos na liderança do setor. Melhore as experiências dos clientes, aumente a eficiência e aumente a receita com a Talkdesk, uma plataforma de contact center na cloud criada para o seu setor. Saiba mais e faça uma demonstração autoguiada em www.talkdesk.com.

A Talkdesk é uma marca registada da Talkdesk, Inc. Todos os nomes de produtos e empresas são trademarks™ ou marcas registadas® dos seus respetivos titulares. A sua utilização não implica qualquer afiliação ou endosso por parte dos mesmos.

Media Contact:
Elia Mak
[email protected]