Press Release
Talkdesk Celebrates Customer Appreciation Month with 2025 CX Innovators Awards and Titans Program Launch
Celebrating companies and leaders transforming customer experience, amplifying customer voices, and shaping the future of customer experience innovation
PALO ALTO, Calif.—June 16, 2025 —Talkdesk® continues to celebrate June as Customer Appreciation Month, a company-wide celebration honoring the organizations and leaders who use Talkdesk to deliver exceptional customer experiences (CX).
As part of this month-long initiative, Talkdesk is unveiling the sixth season of the 2025 CX Innovators Awards and launching the Talkdesk Titans customer advocacy program.
CX Innovators Awards: Celebrating the Best in Customer Experience
The Talkdesk CX Innovators Awards recognize companies and individuals pushing the boundaries of customer experience using innovative solutions to transform their businesses and industries.
This year’s awards feature eight categories:
- Ultimate Innovator — Company award; one winner, one honorable mention
Honoring companies that have leveraged Talkdesk technology in groundbreaking ways to solve complex CX challenges and deliver best-in-class customer experiences.
- Rookie of the Year — Company award; one winner, one honorable mention
Recognizing companies that successfully implemented Talkdesk within the past 12 months, achieving rapid deployment, fast ROI, and outstanding CX results.
- Growth Leader — Company award; one winner, one honorable mention
Celebrating companies that have used customer experience to drive enterprise growth, attract new customers, and increase revenue.
- Efficiency Leader — Company award; one winner, one honorable mention
Highlighting companies that have significantly improved agent effectiveness, workplace efficiency, and operational performance through creative CX solutions.
- Optimization Leader — Company award; one winner, one honorable mention
Acknowledging companies that have optimized their business operations, decreased operational expenses (OPEX), and reduced agent attrition with innovative approaches to CX.
- Social Impact — Company award; one winner, one honorable mention
Showcasing companies making a lasting, positive difference in their communities and the world through their customer experience initiatives.
- CX Visionary — Individual award; one winner, one honorable mention
Honoring business leaders who enthusiastically embrace cutting-edge technologies to deliver exceptional customer experiences and set new industry standards.
- Momentum Leader — Individual award; one winner, one honorable mention
Celebrating female business leaders on the cutting edge of customer experience, who push the industry forward with their innovation, vision, and leadership.
Submissions for the CX Innovators Awards are open through September 30, 2025. Winners will be announced on October 30, 2025, and will join an elite roster of CX leaders transforming the industry.
Download the 2024 CX Innovators Awards eBook for inspiration on crafting an award-winning 2025 submission.
Talkdesk Titans: Amplifying Customer Voices
Talkdesk is proud to launch Talkdesk Titans, its exclusive customer advocacy program. Titans will have the opportunity to:
- Help shape the future of Talkdesk by providing insights and feedback.
- Share their success stories to inspire the global customer experience community.
- Gain exclusive access to events, webinars, and insider content.
- Be recognized and celebrated for their impact and achievements.
Customer Appreciation Month: Celebrating Our Customers All Month Long
Throughout June, Talkdesk is highlighting inspiring customers with the “Companies who love their customers love Talkdesk” campaign. Across social media and company channels, Talkdesk will share stories of customer appreciation, highlighting how its customers go above and beyond to care for their own customers every day. It’s all part of a broader effort to celebrate the thoughtful, innovative, and inspiring organizations that make up the Talkdesk community.
“We are constantly inspired by the creativity, passion, and innovation our customers bring to the world of customer experience,” said Tiago Paiva, chief executive officer and founder of Talkdesk. “With Customer Appreciation Month, the CX Innovators Awards, and Talkdesk Titans, we are proud to celebrate and elevate the voices of the companies and leaders shaping the future of customer experience.”
About Talkdesk
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle.
At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability.
Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace.
Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Media Contact:
Talkdesk Public Relations