Talkdesk named a finalist for Automation Solution of the Year at 2025 CCW Excellence Awards

PALO ALTO, Calif., NEW YORK, and LAS VEGAS—May 13, 2025—Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, has been named a finalist in the Automation Solution of the Year category at this year’s CCW Excellence Awards. The awards aim to elevate the standards of the contact center industry by recognizing the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession.

“This year’s finalists represent the very best of what our industry has to offer and setting new standards for excellence. Their stories of innovation, perseverance, and customer-centric execution are exactly what the CCW Excellence Awards were designed to celebrate. We’re proud to shine a spotlight on their achievements and the powerful impact they’re making across the customer contact space,” said Mario Matulich, president of Customer Management Practice.

“At Talkdesk, we see AI as the key to unlocking new levels of automation in customer experience, creating value for customers, and also for the agents, supervisors, and administrators who support them. We are honored that our efforts are being recognized with this finalist nomination for Automation Solution of the Year,” said Taigo Paiva, chief executive officer and founder of Talkdesk. 

The winners will be announced on June 10, 2025, at the CCW Excellence Awards Gala hosted at Customer Contact Week (CCW) Las Vegas, the leading event series committed to catering to contact center and customer experience leaders. The global flagship event brings together industry innovators and professionals to explore the latest trends, technologies, and strategies shaping the future of customer contact.

More information about CCW Las Vegas, including registration, can be found at: https://www.customercontactweek.com/ccw-lasvegas/. 

About Talkdesk 

Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions.  

Partnering with enterprises globally, we deliver continuous innovation and breakthrough results. Our commitment to reliability and security, paired with our track record of delivering on promises, sets us apart in the industry. Elevate customer experiences, streamline operations, and increase revenue with Talkdesk. Companies that love their customers use Talkdesk. 

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. 

Media Contacts:

Talkdesk Public Relations
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