3 ways to bolster remote security by tracking agent activities in real time
By João Safara
0 min read
Now that your teams have successfully transitioned and adapted to a work-from-home (WFH) routine, it’s time to consider new strategies to keep business operations running smoothly.
One of the primary concerns in a WFH environment is information security. 75% of IT leaders say employees have put data at risk in the last year. Another survey has shown that 62% of Wi-Fi related security incidents happen when employees use networks in public spaces. Another 27% of workers admit to opening emails and attachments from unfamiliar senders.
These numbers should not be taken lightly. One simple security breach is enough to jeopardize customer relationships and create a negative impact that ripples across the entire organization. Here are some tips and solutions to track agent activity while reinforcing information security in a remote-work setting.
1. Rely on the power of dashboards
Security dashboards are ideal to keep an entire team informed with real-time data. Select the most important KPIs and monitor them remotely.
Solutions such as Talkdesk Guardian™, a first-of-its-kind security suite for enterprise cloud contact centers, proactively monitors the threat landscape to protect against insider threats, fraud, identity theft and privacy issues.
Security Checklist
This security checklist aims to help leaders in IT evaluate their current state of security and consider where to make strategic improvements to continue meeting the high security standards required for a contact center’s workforce and throughout a security-focused organization.
