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Contact Center Trends

Talkdesk Enterprise Cloud Contact Center Rated #1 by Customers on Leading Review Sites

By Liz Pedro

0 min read

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"Customer reviews are critical to today’s modern buyer who wants to know what customers are saying about products. Research shows that 97% of buyers use reviews when evaluating solutions. We are proud to be rated a leader on so many review websites."

Tiago Paiva, CEO, Talkdesk

I’m looking for a new customer community platform. Ten years ago, I would have started by doing an internet search for top products, researching company websites and then contacting the top companies I was interested in. As an empowered buyer today, I don’t want to hear a company tell me how great they are; I want to hear from their customers. My search this time started on customer review sites to identify the leaders (by ratings and number of reviews). Then I read customer reviews, specifically the pros and cons of each solution.


Over the past six months, Talkdesk has received more than 1,650 customer reviews—a 622% increase—and is rated #1 on leading review sites by rating and/or number of reviews.

Gartner Digital Markets (Capterra/GetApp/Software Advice)

  • Rating: 4.5
  • Reviews: 373

Gartner Peer Insights (North America)

  • Rating: 4.5
  • Reviews: 83

Gartner Peer Insights (Western Europe)

  • Rating: 4.3
  • Reviews: 41

G2 Crowd

  • Rating: 4.4
  • Reviews: 455

Salesforce AppExchange

  • Rating: 4.7
  • Reviews: 238

Trustpilot

  • Rating: 4.5
  • Reviews: 319

Discover how Talkdesk can help with your contact center needs

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In addition, Talkdesk:

  • Exceeds all CCaaS vendors on Gartner Peer Insights for Western Europe, not only on rating, but also for number of reviews. Talkdesk has 41 reviews for Western Europe, with more being added often, while other vendors have either zero or only a few reviews.
  • Has been recognized as a leader by G2 Crowd and received recognitions such as Leader Spring 2019, Leader Winter 2018 and more!
  • Is recognized as a leader in the G2 Crowd Grids for both CCaaS and Contact Center Infrastructure.

G2 Crowd Contact Center Infrastructure Grid


G2 Crowd CCaaS Grid


Here are some examples of what our customers are saying on Gartner Peer Insights:

  • “Innovative and Collaborative Partner that Ensures Client’s Success. Innovation leader. Robust platform with AppConnect. Easy implementation. Collaborative and genuine customer orientation. Great follow-up and follow-through compared to competitors.” — Global VP, Customer Excellence, $1B – $3B annual revenue
  • “Talkdesk is in that sweet spot of combining out-of-the-box easy functionality along with the ability to customize. The reporting features allow your call center managers to tactically maintain SLAs using an intuitive dashboard while the scheduled reporting allows a continuous strategic view of operations.” — Director Provider, Support and Phone Operations, $3B – $10B annual revenue
  • “Talkdesk has been a great partner. Their technology is stable and they are able to deliver on their promises of a scalable platform. Their integrations with Salesforce were a huge driving factor of our decision.” — Sr Director, IT Infrastructure, $1B – $3B annual revenue

Want to see how why Talkdesk is #1 on the Gartner Peer Insights website for the Contact Center space? Check out the reports below:

Also, be sure to check out our new reviews page where we showcase the latest Talkdesk customer reviews and feedback. If you want to see how Talkdesk reviews stack up against our competitors, we also have included free comparison reports from G2Crowd.


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Liz Pedro

Liz is Customer Marketing Director at Talkdesk. She loves customer advocates, reading to hit her 2019 goal of 200 books, laughing and making even the most resistant of people smile!

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