Video Highlights from Talkdesk VIP Lounge at Tropisueño during Dreamforce

By Lisa Martin

0 min read

Wow, what a week Talkdesk had at our VIP Lounge in Tropisueño, during Dreamforce, November 19-22, 2019! If you joined us, thank you. If not, here are some of the highlights of what you missed (so you can be sure to catch us next year).

Video Highlights from Tropisueño during Dreamforce

November 19-22, 2019


End bad customer service with Talkdesk

Talkdesk’s industry-leading solutions were showcased in over 100 meetings and customized demos with our stellar sales team and subject matter experts. Additionally, attendees had the exclusive opportunity to preview the new Talkdesk innovation roadmap and updates.

Thought leadership

Jafar Adibi, head of AI and Data Science at Talkdesk, led a thought leadership session for press and analysts on why using AI as a tool to improve contact center efficiency is so simple, all you see is results.

Coffee bars and happy hours

Word on the street spread fast and furious as we hosted nearly 2,000 people for coffee and breakfast, burrito and taco bars, and the ever-popular nightly happy hours sponsored by our partners Observe.AI, Teleopti-A Calabrio Company, Textline and Verint Monet.

Check all the great photos from the event.

Attendees were in high spirits with Tequila tastings of Patrón as well as caricatures from Sharon Tang Creation, freshly rolled cigars from The Cigar Guys, personalized cups from artist Simona Bundarzhieva and selfie booth fun from the Selfie Booth Co.

Raffles galore!

Congrats to all our nightly raffle winners who won fabulous prizes such as a full conference pass to Opentalk 2020—the industry’s leading customer experience event—JBL Flip 5 Waterproof speakers, Aaytee™ Voice-Activated Robots, Bose Sunglasses with built-in Bluetooth speaker, and hot-off-the-press Talkdesk socks!

Shared success

Talkdesk was glad to celebrate the great accomplishment of being named a Leader in 2019 Gartner Magic Quadrant for Contact Center as a Service, North America, based on both ability to execute and completeness of vision. Get the full report.

A huge shout out to everyone involved in making Tropisueño VIP Lounge during Dreamforce a reality. From our amazing customers, who took the time to be there, to our great sponsors and friends (new and old) who supported the fun and insightful activities throughout the four dreamy days. Hope to see you all next year!


Lisa Martin

Lisa is Sr. Manager of Corporate Events at Talkdesk. Prior to Talkdesk, she has managed events for over 20 years in the UCaaS and CCaas industries and worked for companies such as Five9, Cisco and ShoreTel.