Cost-benefit analysis of moving to the cloud

The dramatic events of 2020 forced organizations to change the way they operate on so many levels. From simple things like remote connectivity or equipping your team with hardware, to how the best customer experience (CX) can be delivered. As the dust settles and planning begins for the next fiscal year, the focus is now on how businesses can remain cost-efficient in these very uncertain times.

The answer is moving to the cloud. Cost and performance of IT operations, is one of the top reasons organizations are migrating to the cloud, according to a report by Deloitte.

Gartner also places cost optimization as the top factor for businesses to migrate their operations to the cloud. The advantage of this recent model is that organizations can select and customize an IT architecture that best fits their business needs, perfectly juggling demands from customers, IT team’s bandwidth and cost-saving strategies.

Let’s take a look at the top drivers for cloud migration and how they positively influence cost-saving policies.

Security and data protection

Call center agents worldwide shifted rapidly to a work-from-home (WFH) scenario. In some cases, organizations even brought in more agents to meet higher customer demands. With a lot of staff now using private networks and devices, the concern to safeguard information security has never been so pressing.

Depending on the country and industry, a data breach can cost anywhere from $1.25 million to $8.19 million. Needless to say, this is not good. Cloud-based solutions are better equipped to allow you to proactively monitor the security status of your contact center, anytime, in real time, through the usage of AI-infused dashboards, analytics and alerts. You’ll be able to mitigate any threats before they become a real danger to your organization and your budget.