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É o fim da experiência do cliente tal como a conhecemos

By Tiago Paiva

Veja as últimas novidades.

What is multi-agent orchestration? An overview

Inteligência Artificial

What is multi-agent orchestration? An overview

By Toussaint Celestin

What is sentiment analysis, and how can it improve customer experience?

Inteligência Artificial

What is sentiment analysis, and how can it improve customer experience?

By Kevin McNulty

Customer data management (CDM): 10 best practices

Tendências nos contact centers

Customer data management (CDM): 10 best practices

Celia Cerdeira

By Celia Cerdeira

5 trends redefining contact center KPIs

Tendências nos contact centers

5 trends redefining contact center KPIs

By Chris Swansiger

Insurance customer experience: Strategies for success

Serviços Financeiros e Seguros

Insurance customer experience: Strategies for success

Celia Cerdeira

By Celia Cerdeira

Customer experience in healthcare: How to improve patient satisfaction

Saúde e ciências da vida

Customer experience in healthcare: How to improve patient satisfaction

Celia Cerdeira

By Celia Cerdeira

Small businesses: Want to provide first-class customer service? Follow these 6 rules

Tendências nos contact centers

Small businesses: Want to provide first-class customer service? Follow these 6 rules

By Gene Marks

Customer Experience Automation (CXA) in B2B SaaS starts with a data cloud

Inteligência Artificial

Customer Experience Automation (CXA) in B2B SaaS starts with a data cloud

By Munil Shah

A sua estratégia de automação está a enganá-lo

Inteligência Artificial

A sua estratégia de automação está a enganá-lo

Pedro Andrade Partner Tech Connect

By Pedro Andrade

Experiência do cliente no comércio a retalho: estratégias de melhoria

Comércio a Retalho e Bens de Consumo

Experiência do cliente no comércio a retalho: estratégias de melhoria

Celia Cerdeira

By Celia Cerdeira

Guia da experiência do cliente (CX) bancário: estratégias e oportunidades de otimização

banking

Guia da experiência do cliente (CX) bancário: estratégias e oportunidades de otimização

Celia Cerdeira

By Celia Cerdeira

Análise de voz para contact center: um guia completo

Tendências nos contact centers

Análise de voz para contact center: um guia completo

Celia Cerdeira

By Celia Cerdeira

Inteligência Artificial

Experiência do cliente. A better way.

Customer Experience Automation (CXA): The definitive guide

Inteligência Artificial

Customer Experience Automation (CXA): The definitive guide

By Toussaint Celestin

Christmas in July: Why retailers need to start holiday prep now

Comércio a Retalho e Bens de Consumo

Christmas in July: Why retailers need to start holiday prep now

Michael Klein Speaker

By Michael Klein

More tools won’t fix CX, smarter coordination will

Inteligência Artificial

More tools won’t fix CX, smarter coordination will

By Munil Shah

What is contact center software and how does it work?

Tendências nos contact centers

What is contact center software and how does it work?

Celia Cerdeira

By Celia Cerdeira

What is a virtual agent? A comprehensive guide

Inteligência Artificial

What is a virtual agent? A comprehensive guide

Celia Cerdeira

By Celia Cerdeira

25de junho de 2025

When travel hits turbulence, CX takes off

Hotelaria e Viagens

When travel hits turbulence, CX takes off

Michael Klein Speaker

By Michael Klein

The end of monolithic AI: Here's why you really need a multi-agent architecture

Inteligência Artificial

The end of monolithic AI: Here's why you really need a multi-agent architecture

Pedro Andrade Partner Tech Connect

By Pedro Andrade

11 ways to improve customer experience (CX)

Tendências nos contact centers

11 ways to improve customer experience (CX)

Celia Cerdeira

By Celia Cerdeira

É o fim da experiência do cliente tal como a conhecemos

Inteligência Artificial

É o fim da experiência do cliente tal como a conhecemos

Leadership Tiago Paiva Purple

By Tiago Paiva

Contact center management: Skills, tips, and strategies for success

Tendências nos contact centers

Contact center management: Skills, tips, and strategies for success

Celia Cerdeira

By Celia Cerdeira

How AI is reshaping healthcare’s front door

Saúde e ciências da vida

How AI is reshaping healthcare’s front door

Patty Hayward

By Patty Hayward

3 de junho de 2025

How AI agents elevate—not eliminate—contact center agents

Inteligência Artificial

How AI agents elevate—not eliminate—contact center agents

By Toussaint Celestin

Veja as últimas novidades.

What is multi-agent orchestration? An overview

Inteligência Artificial

What is multi-agent orchestration? An overview

By Toussaint Celestin

What is sentiment analysis, and how can it improve customer experience?

Inteligência Artificial

What is sentiment analysis, and how can it improve customer experience?

By Kevin McNulty

Customer data management (CDM): 10 best practices

Tendências nos contact centers

Customer data management (CDM): 10 best practices

Celia Cerdeira

Por Celia Cerdeira

5 trends redefining contact center KPIs

Tendências nos contact centers

5 trends redefining contact center KPIs

By Chris Swansiger

Insurance customer experience: Strategies for success

Serviços Financeiros e Seguros

Insurance customer experience: Strategies for success

Celia Cerdeira

Por Celia Cerdeira

Customer experience in healthcare: How to improve patient satisfaction

Saúde e ciências da vida

Customer experience in healthcare: How to improve patient satisfaction

Celia Cerdeira

Por Celia Cerdeira

Small businesses: Want to provide first-class customer service? Follow these 6 rules

Tendências nos contact centers

Small businesses: Want to provide first-class customer service? Follow these 6 rules

By Gene Marks

Customer Experience Automation (CXA) in B2B SaaS starts with a data cloud

Inteligência Artificial

Customer Experience Automation (CXA) in B2B SaaS starts with a data cloud

By Munil Shah

A sua estratégia de automação está a enganá-lo

Inteligência Artificial

A sua estratégia de automação está a enganá-lo

Pedro Andrade Partner Tech Connect

Por Pedro Andrade

Experiência do cliente no comércio a retalho: estratégias de melhoria

Comércio a Retalho e Bens de Consumo

Experiência do cliente no comércio a retalho: estratégias de melhoria

Celia Cerdeira

Por Celia Cerdeira

Guia da experiência do cliente (CX) bancário: estratégias e oportunidades de otimização

banking

Guia da experiência do cliente (CX) bancário: estratégias e oportunidades de otimização

Celia Cerdeira

Por Celia Cerdeira

Análise de voz para contact center: um guia completo

Tendências nos contact centers

Análise de voz para contact center: um guia completo

Celia Cerdeira

Por Celia Cerdeira

Inteligência Artificial

Experiência do cliente. A better way.

Customer Experience Automation (CXA): The definitive guide

Inteligência Artificial

Customer Experience Automation (CXA): The definitive guide

By Toussaint Celestin

Christmas in July: Why retailers need to start holiday prep now

Comércio a Retalho e Bens de Consumo

Christmas in July: Why retailers need to start holiday prep now

Michael Klein Speaker

By Michael Klein

More tools won’t fix CX, smarter coordination will

Inteligência Artificial

More tools won’t fix CX, smarter coordination will

By Munil Shah

What is contact center software and how does it work?

Tendências nos contact centers

What is contact center software and how does it work?

Celia Cerdeira

Por Celia Cerdeira

What is a virtual agent? A comprehensive guide

Inteligência Artificial

What is a virtual agent? A comprehensive guide

Celia Cerdeira

Por Celia Cerdeira

25de junho de 2025

When travel hits turbulence, CX takes off

Hotelaria e Viagens

When travel hits turbulence, CX takes off

Michael Klein Speaker

By Michael Klein

The end of monolithic AI: Here's why you really need a multi-agent architecture

Inteligência Artificial

The end of monolithic AI: Here's why you really need a multi-agent architecture

Pedro Andrade Partner Tech Connect

Por Pedro Andrade

11 ways to improve customer experience (CX)

Tendências nos contact centers

11 ways to improve customer experience (CX)

Celia Cerdeira

Por Celia Cerdeira

É o fim da experiência do cliente tal como a conhecemos

Inteligência Artificial

É o fim da experiência do cliente tal como a conhecemos

Tiago Paiva, Talkdesk CEO & Founder

Por Tiago Paiva

Contact center management: Skills, tips, and strategies for success

Tendências nos contact centers

Contact center management: Skills, tips, and strategies for success

Celia Cerdeira

Por Celia Cerdeira

How AI is reshaping healthcare’s front door

Saúde e ciências da vida

How AI is reshaping healthcare’s front door

Patty Hayward

By Patty Hayward

How AI agents elevate—not eliminate—contact center agents

Inteligência Artificial

How AI agents elevate—not eliminate—contact center agents

By Toussaint Celestin