Cookie Policy.

Policy Statement.

This policy describes how Talkdesk is using, collecting, storing and disposing cookies. The internet pages (websites) of Talkdesk can use cookies to improve the user access.
This policy is compliant with General Data Protection Regulation – EU and Talkdesk Privacy Policy.

What are cookies?

Cookies are small data files sent by a website’s server to a web browser, processor memory or hard drive and stored there. They can be used for a range of different purposes, such as customising a website for a particular use, helping a user navigate a website, improving that users website experience, and storing that users preferences and login information.

How are they used?
The web server supplying the webpage can store a cookie on the user’s computer or mobile device. An external web server that manages files included or referenced in the webpage is also able to store cookies.
Another way of storing cookies is through JavaScript code contained or referenced in that page.
Some cookies used on this website collect information about how visitors use our website, for instance which pages visitors go to most often, and if they get error messages from web pages.
All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website works.

Cookies type.

These are cookies that are either:
Used solely to carry out or facilitate the transmission of communications and strictly necessary to provide an online service that you have requested.

Non-essential cookies.
These are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyse your behaviour on a website (‘analytical’ cookies) or cookies used to display advertisements to you (‘advertising’ cookies).

Session and persistent cookies.
Cookies can be classified as either ‘session’ or ‘persistent’, depending on how long they last after they are placed on your browser.

Session cookies.
Session cookies last for as long as you keep your browser open. They expire when you close your browser.

Persistent cookies.
Persistent cookies expire at a fixed point in time or if you manually delete them from your browser, whichever occurs first.

First and third-party cookies.
Cookies can be classified as ‘first party’ or ‘third party’.

First-party cookies.
These are cookies placed on your device by our website domain.

Third-party cookies.
These are cookies placed on your device by third party website domains.

Cookies category and functionalities.

Talkdesk is working to deliver the best services through our website, Following some functionalities of cookies implemented on Talkdesk’s website.

Category: Preferences

Sample: These cookies allow Talkdesk website to remember about information on how  the website is presented to the user, like prefered idiom, region where user is placed.

Category: Process

Sample: These cookies help the website work and supplying services requested by the user like browsing pages, visiting security areas from the website. Without these cookies the website may not working properly.

Category: Advertisement/Propaganda

Sample: These cookies are used to turn the advertisement more functional to the users as well to advertisers. Some common cookies are just to select relevant advertise and improve their user experience, as well avoid to show advertisement already visited.

Category: Session state/Statistics

Sample: Some websites use frequently to collect information about how the users interact with the website. This can include which pages are visited frequently. These cookies are called session state and help us to improve Talkdesk services.
How to reject cookies?

How to reject cookies?

There are a number of different ways to accept or reject cookies. Some of the main methods can be approached with our Privacy Team.

Any doubt about or comments about our Cookie Policy, please further more information through email: [email protected]

You can find more detailed information about cookies and adjusting your browser settings by visiting