Please, try different search words.

There are no results.

Please, try different search words or explore our suggestions.

There are no results for {{search_query}}

There are no results!

<h5>(2019 edition)</h5>

ContactBabel Customer Interaction Analytics 

third

hero

<h3>Opa! Parece que há um problema ao carregar sua experiência de conteúdo.</h3>
This could result from one or more of several issues:
<ul>
 	<li>You have an Ad Blocker active on your browser - please review your settings and turn off the Ad Blocker for this website.</li>
 	<li>You have not accepted the Cookies needed to display the content - please open the Cookie Consent Application by clicking the “Cookie Policy” link in the website Footer at the bottom of the page to review and accept the Cookies.</li>
 	<li>Your browser privacy settings will not enable content to load - please review your browser privacy settings.</li>
</ul>
You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed.
Thanks - the Talkdesk Team.

Download the 2021 edition <a href="/pt-br/resources/reports/the-inner-circle-guide-to-customer-interaction-analytics/" rel="noopener" target="_blank">here.</a>
On first glance, customer interaction analytics can be seen as providing similar information to management information and reporting systems – taking masses of data and making sense of what they mean to the contact centre’s performance and perhaps even inside the wider business.
However, the vital thing to understand about analytics is that it gives contact centres the answer to ‘Why?’, not just ‘What?’. Why are average handle times so different across agents? Why are customers of this product upset? Why are people calling the contact centre?
“The Inner Circle Guides” are a series of analyst reports written by ContactBabel investigating key customer contact solutions. The Guides aim to give a detailed and definitive view of the reality of the implementing and using these technologies, and a view on what the future holds.
Download your complimentary copy of this comprehensive report to understand the current landscape of customer interaction analytics solutions and what the future holds.

ContactBabel Customer Interaction Analytics

(2019 edition)

Aguarde enquanto validamos suas configurações de privacidade.

Você também pode estar interessado em:

The global state of CX 2023

Estudo de Mercado 2023: tendências, desafios e oportunidades da CX

Situação Global da CX 2023

ChatGPT and the contact center of the future