SAN FRANCISCO – August 28, 2023 – Talkdesk®, Inc., a global AI-powered contact center leader for enterprises of all sizes, today announced that Neville Letzerich has joined the company as chief marketing officer (CMO). With more than 25 years of experience in marketing and executive management roles, Letzerich will drive the Talkdesk global marketing organization and company-wide sales development initiatives as it maintains market leadership in the contact center as a service (CCaaS) industry.
Letzerich has played a key role in shaping and advancing transformative technology across different industries for startups and Fortune 500 brands alike. Most recently, Letzerich served as vice president and CMO for Cisco Security, one of the world’s largest B2B security businesses, where he was responsible for global end-to-end marketing and growth strategy.
Prior to Cisco Security, Letzerich was CMO at Forescout Technologies, where he led global marketing and sales enablement, as well as SDR initiatives, transforming the company brand story and expanding the addressable market. He also held CMO roles at Virtru, Duo Security, HotSchedules, and Forcepoint, where he was responsible for worldwide marketing functions and global expansion.
“The CCaaS industry is experiencing significant changes, influenced by generative AI and other innovations. Talkdesk is at the forefront of these advancements, continuing its rich history of providing enterprises with industry-first solutions,” said Letzerich. “I’m thrilled to bring my experience to Talkdesk and ensure the global enterprise market understands how Talkdesk is best positioned to deliver on the promise of an AI-powered contact center that drives exceptional business outcomes and improves customer relationships.”
“Talkdesk is at an exciting point in its company evolution, supported by a strong executive team. As we look to the future, adding a CMO like Neville ensures our continued growth and success,” said William Welch, president and chief operating officer, Talkdesk. “I’ve worked with Neville in the past and have witnessed firsthand his ability to create a unique value proposition among a crowded market. Neville brings this experience to Talkdesk at a time of our continued drive in artificial intelligence to modernize customer experience.”
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- Talkdesk recognized as a Customers’ Choice in the 2023 Gartner Peer Insights “Voice of the Customer” for CCaaS
A Talkdesk® é líder global em contact center na nuvem para empresas de todos os tamanhos. A Talkdesk CX Cloud e Industry Experience Clouds ajudam as empresas a fornecerem um atendimento ao cliente moderno à sua maneira. Nossa plataforma de contact center confiável, flexível e inovadora utiliza IA e automação para gerar resultados excepcionais para seus clientes e melhorar os resultados. Atendendo a clientes corporativos em mais de 100 países, fazemos parcerias com nossos clientes para oferecer inovação contínua e resultados revolucionários. Nosso compromisso inabalável de fazer o que dizemos que faremos e nosso investimento nos mais altos níveis de segurança e confiabilidade para nossos produtos nos tornam inigualáveis no setor. Melhore as experiências dos clientes, aumente a eficiência e aumente a receita com a Talkdesk, uma plataforma de contact center na nuvem desenvolvida para o seu setor. Saiba mais e veja uma demonstração autoguiada em www.talkdesk.com.
A Talkdesk é uma marca registrada da Talkdesk, Inc. Todos os nomes de produtos e empresas são trademarks™ ou marcas registadas® dos seus respetivos titulares.O seu uso não implica qualquer afiliação ou endosso por parte dos mesmos.
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