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Talkdesk Ranked #1 in 37 G2 Summer Reports

Now holds Leader quadrant positions in 31 reports with more than 1,200 five-star ratings


SAN FRANCISCO–June 22, 2022–Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, earned the #1 spot in 37 G2 Summer Reports for 2022, surpassing competitor scores in seven key contact center categories. Talkdesk also scooped up 54 G2 badges, including Leader, Highest User Adoption, Best Relationship, Best Results, Most Implementable, Best Usability, and Easiest Admin.

Overall, the company is positioned in the Leader quadrant of 31 G2 reports. Talkdesk also remains the record holder among contact center as a service (CCaaS) vendors for the highest number of reviews on the G2 site and has received more than 1,200 five-star ratings.

Talkdesk performance highlights from the G2 Summer 2022 report include:

Contact Center

  • Talkdesk ranks #1 overall based on G2 Score
  • Talkdesk ranks #1 in Small Business, Mid-Market, and Enterprise Grids based on G2 Score
  • Talkdesk has a G2 Satisfaction Score of 96 out of a possible 100

Call Center Infrastructure

  • Talkdesk ranks #1 in the Mid-Market Grid based on G2 score
  • Talkdesk ranks #1 for Momentum
  • Talkdesk has a G2 Satisfaction Score of 95 out of a possible 100

Contact Center Knowledge Base

  • Talkdesk ranks #1 for Momentum
  • Talkdesk ranks #1 for Usability
  • Talkdesk has a G2 Satisfaction Score of 92 out of a possible 100

Contact Center Workforce

  • Talkdesk ranks #1 for Usability
  • Talkdesk ranks #1 for Relationship
  • Talkdesk ranks #1 in the Small Business and Mid-Market Grids based on G2 Score
  • Talkdesk ranks #1 in the Europe Regional Grid based on G2 Score
  • Talkdesk has a G2 Satisfaction Score of 96 out of a possible 100

Auto Dialer

  • Talkdesk ranks #1 overall based on G2 Score
  • Talkdesk ranks #1 for Momentum
  • Talkdesk has a G2 Satisfaction Score of 94 out of a possible 100

Speech Analytics

  • Talkdesk ranks #1 overall based on G2 Score
  • Talkdesk has a G2 Score of 90 out of a possible 100

Contact Center Quality Assurance

  • Talkdesk ranks #1 overall based on a G2 Score
  • Talkdesk ranks #1 in Momentum
  • Talkdesk ranks #1 in the Mid-Market and Enterprise Grids based on G2 Score
  • Talkdesk has a G2 Score of 94 out of a possible 100

Additional Resources:

Social Networks:

Blog: https://www.talkdesk.com/blog/
Twitter: https://twitter.com/Talkdesk
LinkedIn: https://www.linkedin.com/company/talkdesk/
Facebook: https://www.facebook.com/Talkdesk/
Instagram: https://www.instagram.com/Talkdesk/

About Talkdesk

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.

A Talkdesk é uma marca registrada da Talkdesk, Inc. Todos os nomes de produtos e empresas são trademarks™ ou marcas registadas® dos seus respetivos titulares.O seu uso não implica qualquer afiliação ou endosso por parte dos mesmos.


Contato de mídia:

Camille Beasley

[email protected]

(972) 896-1936